Budtender (Part-Time)

Ayr Wellness • Boston, MA

2d

About The Position

The Budtender provides customers with an extraordinary experience through meaningful interaction, knowledgeable answers, and personalized guidance about the potential benefits of the cannabis products offered. The role fosters a compassionate, genuine, respectful, inclusive, and forward-thinking dispensary environment while assisting the Management Team with store activities and operations in accordance with company policies, procedures, and operational guidelines.

Budtenders accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems, while following applicable company, local, and state requirements. They contribute to store readiness by keeping the dispensary stocked, clean, tidy, safe, and guest-ready, and support sales goals through tailored product suggestions and the customer experience selling cycle. The position also assists management with regulatory and compliance procedures and performs other duties assigned by the Manager and/or Store Lead.

Requirements

• Must be at least 21 years of age.
• Able to pass background checks required by the state cannabis agency.
• Available to work a retail schedule that includes nights and weekends.
• Prior customer service experience in hospitality, pharmacy, customer service, or retail.
• Stay current with and adhere to all policies and regulations of the state cannabis agency.
• Maintain regular and punctual attendance.
• High school diploma or GED required.
• 1–3 years working in retail or another customer service position.
• Customer-focused communication and relationship-building skills.
• Ability to adapt to change, multitask, handle ambiguity and stress, and remain positive.
• Ability to learn quickly and remain open to change.

Nice To Haves

• Cannabis experience is a plus.

Responsibilities

• Provide customers with product knowledge, expertise, guidance, and a personalized experience, including explaining the potential benefits of cannabis products.
• Resolve customer questions and concerns promptly and completely, and communicate requests or unresolved concerns to management immediately.
• Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company, local, and state policies.
• Stay active during varied sales volumes by pursuing continued learning, creating an engaging environment, and helping keep the dispensary stocked, clean, tidy, and operational.
• Meet or exceed day-to-day sales metrics and individual and team sales targets by following the customer experience selling cycle and making tailored product suggestions.
• Assist management staff in ensuring procedures reflect regulatory and compliance standards.
• Foster a positive work environment and treat everyone with dignity and respect.
• Maintain clean, safe, and guest-ready store areas, including restrooms.
• Perform other duties as assigned by the Manager and/or Store Lead.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED