Budtender - Part-Time

High Profile•Stratford, CT

About The Position

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan. Its High Profile Cannabis Shop retail network operates alongside product brands including Cloud Cover Cannabis, Galactic Cannabis, and Habitat Cannabis. The Budtender (described in the posting as a Sales Associate) provides customer service and supports sales at the High Profile location at 130 Honeyspot Road, Stratford, Connecticut. The role guides customers in understanding, selecting, and purchasing cannabis products suited to their needs and preferences, using product knowledge and personalized recommendations. The listed rate of pay is $17 per hour. Store operating hours are 9 a.m.–9 p.m. Monday–Saturday and 10 a.m.–6 p.m. Sunday. The position is part-time and requires willingness to work nights, weekends, and some holidays. It includes customer check-in, product education, sales and order fulfillment, point-of-sale and cash handling, inventory support, and compliance with company policies and applicable regulations. The role may involve prolonged standing, walking, or sitting; occasional bending, reaching, crouching, or repetitive motions; and lifting or moving items up to 50 pounds occasionally and up to 25 pounds frequently. The work environment may involve varying temperatures, noise levels, equipment, facility environments, or retail settings depending on location and position.

Requirements

At least 1 year of customer service experience.
High school diploma or GED.
Experience with point-of-sale systems and cash-handling practices.
Commitment to regularly reaching key performance indicators.
Ability to multitask and prioritize tasks effectively.
Ability to work independently with little or no direct supervision.
Strong oral and written communication skills and the ability to communicate professionally and in a businesslike manner.
Must be at least 21 years old and able to pass a background check.
Willingness to work nights, weekends, and some holidays.
Ability to obtain and maintain required state licenses based on work location.

Nice To Haves

Knowledge of state and local regulations.

Responsibilities

Provide high-quality customer service and make the customer experience a priority.
Meet or exceed individual sales targets and conversion rate goals using effective sales techniques and an understanding of customer needs.
Greet customers and perform initial check-in verification of required identification.
Assist new customers with state-required forms and update customer information in the system as needed.
Maintain the waiting room and keep the sales floor stocked during downtime.
Educate customers about cannabis properties and help select genetics based on desired effects, ailments, or requests.
Fill online orders quickly and efficiently while prioritizing the customer experience.
Handle customer complaints professionally and escalate them to management when needed.
Maintain knowledge of products, brands, strains, and current cannabis trends.
Accurately use and maintain the point-of-sale system.
Follow cash-handling policies and perform daily cash management and compliance reporting responsibilities.
Assist with product intake, inventory counts, and regular audits.
Work with the management team to increase sales and foot traffic.
Support daily compliance with dispensary policies, including regulations, security and access protocols, inventory tracking, dress codes, and work schedules.