Budtender - Part-Time

C3 Industries•Branson, MO

About The Position

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan. Its High Profile Cannabis Shop retail network operates alongside product brands including Cloud Cover Cannabis, Galactic Cannabis, and Habitat Cannabis. The Sales Associate role delivers customer service and drives sales through personalized product recommendations and upselling. It guides customers in understanding, selecting, and purchasing cannabis products suited to their needs and preferences, contributing to customer satisfaction and store performance. The role involves greeting and checking in customers, assisting with required forms and customer records, educating customers about cannabis products, fulfilling online orders, and addressing complaints. It also supports store operations through stocking, point-of-sale and cash management, inventory intake and audits, and compliance with applicable policies and regulations. The position is part-time, operates during store hours of 8 a.m.–10 p.m., and requires willingness to work nights, weekends, and some holidays.

Requirements

At least 1 year of customer service experience.
High school diploma or GED.
Experience with point-of-sale systems and cash-handling practices.
Commitment to regularly reaching key performance indicators.
Ability to multitask and prioritize tasks effectively.
Ability to work independently with little or no direct supervision.
Strong oral and written communication skills and ability to correspond professionally.
Ability to pass a background check and be at least 21 years old.
Willingness to work nights, weekends, and some holidays.
Ability to obtain and maintain required state licenses based on work location.

Nice To Haves

Knowledge of state and local regulations.

Responsibilities

Provide high-quality customer service and prioritize the customer experience.
Meet or exceed individual sales targets and conversion rate goals using effective sales techniques and an understanding of customer needs.
Greet customers and perform initial verification of required identification.
Help new customers with state-required forms and update customer information in the system as needed.
Maintain the waiting room and keep the sales floor stocked during downtime.
Educate customers about cannabis properties and help select genetics based on desired effects, ailments, or requests.
Fill online orders efficiently while prioritizing customer experience.
Handle customer complaints professionally and escalate them to management when needed.
Maintain knowledge of products, brands, and strains, and keep up with current cannabis trends.
Accurately use and maintain the point-of-sale system.
Follow cash-handling policies and complete daily cash management responsibilities and compliance reporting.
Assist with product intake, inventory counts, and regular audits.
Work with the management team to increase sales and foot traffic.
Support daily compliance with dispensary policies, including state and local regulations, security and access protocols, inventory tracking, dress codes, and work schedules.