Budtender (Part-Time)

Ayr Wellness•Boston, MA

17d

About The Position

The Budtender provides customers with an extraordinary experience through meaningful interactions, knowledgeable answers, and personalized guidance about the potential benefits of the cannabis products offered. The role fosters a compassionate, genuine, respectful, inclusive, and forward-thinking environment, and supports the Management Team with store activities and operations while following company policies, procedures, and operational guidelines. Budtenders accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company, local, and state requirements. They help maintain a clean, safe, stocked, tidy, and guest-ready dispensary; meet individual and team sales targets; and assist management in following regulatory and compliance standards. The role also requires keeping current with state cannabis agency policies and regulations, maintaining regular and punctual attendance, and performing other duties assigned by the Manager and/or Store Lead.

Requirements

Must be at least 21 years of age.
Must be able to pass all background checks required by the state cannabis agency.
Must be available to work a retail schedule that includes nights and weekends.
Prior customer service experience in hospitality, pharmacy, customer service, or a retail environment.
Must stay current with and adhere to all policies and regulations of the state cannabis agency.
High school diploma or GED required.
1–3 years of experience working in retail or another customer service position.

Nice To Haves

Cannabis experience is a plus.

Responsibilities

Provide knowledgeable guidance and a personalized experience to each customer, explaining potential benefits of the cannabis products offered.
Resolve customer questions and concerns quickly and completely, and promptly communicate requests or unresolved concerns to management.
Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company, local, and state policies.
Adapt to varying sales volumes, continue learning, create an engaging environment, and help keep the dispensary stocked, clean, tidy, and in operating order.
Meet or exceed day-to-day sales metrics and individual and team sales targets by following the customer experience selling cycle and making tailored product suggestions.
Assist management staff in ensuring procedures reflect regulatory and compliance standards.
Foster a positive work environment, treat everyone with dignity and respect, and maintain curiosity about cannabis.
Keep all store areas, including restrooms, clean, safe, and guest-ready.
Perform other duties as assigned by the Manager and/or Store Lead.
Maintain regular and punctual attendance.