Budtender - Part-Time

High Profile•Springfield, IL

6d•Onsite

About The Position

The Sales Associate delivers world-class customer service and drives sales through personalized product recommendations and effective upselling. The role guides customers in understanding, selecting, and purchasing cannabis products suited to their needs and preferences. By combining product knowledge with a proactive sales approach, the Sales Associate helps create a positive shopping experience and support store performance. The position is based at the High Profile Cannabis Shop at 4211 Conestoga Dr, Springfield, Illinois. The store operates from 9 a.m. to 9 p.m. Sunday through Thursday and 9 a.m. to 10 p.m. Friday and Saturday. The stated rate of pay is $17.00 per hour. The role requires customer service and sales support, product education, order fulfillment, point-of-sale and cash handling, inventory assistance, and compliance with applicable company, security, and state and local requirements. Employees must be able to obtain and maintain required state licenses for their work location.

Requirements

At least 1 year of customer service experience.
High school diploma or GED.
Experience with point-of-sale systems and cash-handling practices.
Commitment to regularly reaching key performance indicators.
Ability to multitask and prioritize tasks effectively.
Ability to work independently with little or no direct supervision.
Strong oral and written communication skills and the ability to correspond professionally and in a businesslike manner.
Ability to pass a background check.
Must be at least 21 years old.
Willingness to work nights, weekends, and some holidays.
Ability to obtain and maintain required state licenses based on work location.

Nice To Haves

Knowledge of state and local regulations.

Responsibilities

Provide a high level of customer service and prioritize the customer experience.
Meet or exceed individual sales targets and conversion-rate goals using effective sales techniques and an understanding of customer needs.
Greet customers and perform initial verification of required identification.
Assist new customers with state-required forms and update customer information in the system as needed.
Maintain the waiting room and keep the sales floor stocked during downtime.
Educate customers about cannabis properties and help select genetics based on their desired effects, ailments, or requests.
Fill online orders quickly and efficiently while keeping the customer experience in mind.
Handle customer complaints professionally and escalate issues to management when needed.
Maintain knowledge of products, brands, and strains, and keep up with current cannabis trends.
Accurately use and maintain the point-of-sale system.
Follow cash-handling policies and perform daily cash management and compliance reporting responsibilities.
Assist with product intake, inventory counts, and regular audits.
Work with the management team to increase sales and foot traffic.
Support daily compliance with dispensary policies, including state and local regulations, security and access protocols, inventory tracking, dress codes, and work schedules.