Brow Waxing Expert

Ulta Beauty, Inc.•Donna, TX

3h•Onsite

About The Position

The Brow Waxing Expert, also referred to as the Arch Expert, maximizes sales for the Benefit brand by engaging guests, identifying their needs, helping them select and purchase merchandise, and performing short brow-bar services. The role represents the Benefit brand to Ulta Beauty guests and supports the Experience Manager through a focus on sales and service performance, guest experience, and operational procedures and compliance. An active esthetics or cosmetology license is required where applicable by law. The position provides personalized guest service and product recommendations; performs services such as eyebrow and facial waxing, tweezing, tinting, threading, and strip-lash application; books appointments; and develops an active clientele. The Brow Waxing Expert participates in training and in-store events, collaborates with store teams and brand partners, maintains the Brow Bar and assigned areas, and follows safety, sanitation, hygiene, and loss-prevention standards.

Requirements

Cosmetology or esthetics license where required by state law.
Proficiency with equipment needed to perform technical work.
Competency in sales, products, and services.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong communication skills.
Work a flexible schedule that includes days, evenings, weekends, and holidays.
Attend brand-sponsored trainings.

Nice To Haves

High school diploma.
Experience in makeup application, eyebrow and facial waxing, tweezing, and eyebrow tinting.

Responsibilities

Meet or exceed Benefit brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
Greet and engage guests, personalize service, and recommend complementary products, samples, and services.
Perform makeup applications, skincare analysis, and product demonstrations.
Provide Brow Bar services, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip-lash applications, and threading, in accordance with company policies and procedures.
Use the appointment book or system to schedule initial and return services and events.
Meet average sales-per-labor-hour and sales-to-service-ratio goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt and regular attendance.
Contribute to an inclusive environment and participate in Benefit and Ulta Beauty training, team meetings, and brand and category education.
Build and maintain guest relationships and an active clientele portfolio for Benefit services.
Maintain relationships with Benefit brand partners through required training and in-store events and promotions.
Partner with Prestige consultants, salon professionals, managers, and associates to promote teamwork and grow the business.
Share information about the guest loyalty program, credit, and the Ulta Beauty app with guests.
Follow Ulta Beauty policies, procedures, standards, safety and sanitation practices, and state board guidelines.
Follow the Ulta Beauty and Benefit brand dress code.
Keep the Brow Bar and other assigned areas replenished, signed, faced, clean, and guest-ready; maintain testers according to hygiene standards.
Communicate supply needs to store management and brand representatives.
Complete merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using brand and company technology and practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.