Brow Waxing Expert

Ulta Beauty, Inc. • Yuba City, CA

13d • Onsite

About The Position

The Brow Waxing Expert, also called the Arch Expert, maximizes sales for the Benefit brand by engaging guests, identifying their needs, helping them select and purchase merchandise, and performing short beauty services. The role represents the Benefit brand to Ulta Beauty guests and supports the Experience Manager by focusing on sales and events, guest service, operating procedures, and compliance.

Services include eyebrow and facial waxing, tweezing, eyebrow tinting, threading, strip lash applications, makeup applications, skincare analysis, and product demonstrations. The expert books appointments, builds a clientele, maintains the Brow Bar, and collaborates with store associates, managers, and Benefit brand partners. The position requires a relevant active license where required by law, strong guest service, and the ability to learn and communicate product knowledge.

Requirements

• Cosmetology or esthetics license where required by state law.
• Proficiency in using equipment needed to perform technical work.
• Competency in sales, products, and services.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
• Strong communication skills.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Ability to attend brand-sponsored trainings.

Nice To Haves

• High school diploma.
• Experience in makeup application, eyebrow and facial waxing, tweezing, and eyebrow tinting.

Responsibilities

• Meet or exceed Benefit brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
• Greet and engage guests, personalize service, and recommend complementary products, samples, and services.
• Perform makeup applications, skincare analysis, and product demonstrations.
• Perform Brow Bar services, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading, in accordance with policies and procedures.
• Book initial services, return services, and event appointments using the appointment book or system.
• Meet average sales per labor hour and sales-to-service ratio goals.
• Stay informed about industry trends, products, services, ingredients, and benefits during work time.
• Maintain prompt and regular attendance.
• Contribute to an inclusive environment for teammates, peers, and guests.
• Participate in Benefit and Ulta Beauty training, team meetings, and brand and category education.
• Build and maintain strong guest relationships and an active Benefit services clientele portfolio.
• Maintain relationships with Benefit brand partners by participating in trainings and executing in-store events and promotions.
• Partner with Prestige consultants and salon professionals to promote teamwork and customer service.
• Share information about the guest loyalty program, credit, and the Ulta Beauty app.
• Collaborate with managers and associates to help grow the business.
• Follow Ulta Beauty policies, procedures, standards, and state board guidelines.
• Follow safety, sanitation, and hygiene procedures before, during, and after services.
• Follow the Ulta Beauty and Benefit brand dress code and wear brand assets as directed.
• Keep the Brow Bar and assigned areas replenished, signed, faced, and maintained, including ensuring testers meet hygiene standards.
• Communicate supply needs to store management and brand representatives promptly.
• Maintain store cleanliness and operational standards in the Brow Bar and other assigned areas.
• Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using brand and company technology and best practices.
• Protect company assets by following loss prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Eligible full-time associates receive paid time off and health, dental, vision, life, and disability benefits.
• Eligible part-time associates receive dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law and tips paid by service guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED