Brow Waxing Expert

Ulta Beauty, Inc.•Tallahassee, FL

About The Position

The Brow Waxing Expert, also described as the Arch Expert (AE), represents the Benefit brand at Ulta Beauty. The role maximizes brand sales by engaging guests, identifying their needs, helping them select and purchase merchandise, and performing short beauty services, including eyebrow and facial waxing and tinting. The expert represents the brand’s image, products, and culture while supporting the Experience Manager through sales and service performance, guest service, and compliance with operating procedures and standards. The position includes delivering personalized guest service, recommending products and services, performing makeup applications, skincare analysis and product demonstrations, and maintaining an active clientele. The expert participates in Benefit and Ulta Beauty training, collaborates with store colleagues and brand partners, and helps execute events and promotions. Operational duties include maintaining the Brow Bar and assigned areas, replenishing and caring for merchandise and testers, following safety and sanitation requirements, and supporting inventory, displays, shipment processing, and loss prevention. An active cosmetology or esthetics license is required where mandated by law. The role requires a flexible schedule that may include days, evenings, weekends, and holidays, as well as attendance at brand-sponsored training. Work involves continuous mobility and object handling, frequent standing and other physical movements, and lifting or moving items up to 25 pounds.

Requirements

Cosmetology or esthetics license where required by state law.
Proficiency with equipment needed to perform technical work.
Demonstrated competency in sales, products, and services.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong communication skills.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.
Ability to meet the physical demands described, including continuous mobility and object handling, frequent standing and related movements, and lifting or moving items up to 25 pounds.

Nice To Haves

High school diploma is preferred.
Experience in makeup application; eyebrow and facial waxing, tweezing, and eyebrow tinting is preferred.

Responsibilities

Meet or exceed Benefit brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel sales, and retail shrink.
Greet and engage guests, personalize service to their needs, and recommend complementary products, samples, and services.
Perform makeup applications, skincare analysis, and product demonstrations.
Perform Brow Bar services, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading, in accordance with company policies and procedures.
Book initial services, return services, and event appointments using the appointment book or system.
Meet average sales per labor hour and sales-to-service ratio goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and internal and external guests.
Participate in Benefit and Ulta Beauty training, team meetings, training parties, and brand and category education.
Build and maintain strong customer relationships and an active clientele portfolio for Benefit services.
Maintain relationships with Benefit brand partners by attending required training and executing in-store events and promotions.
Partner with Prestige consultants and salon professionals to promote teamwork and customer service.
Explain the guest loyalty program, including credit and the Ulta Beauty app, to guests on the salesfloor.
Collaborate with store managers and associates to help grow the business.
Know and ensure compliance with Ulta Beauty policies, procedures, and standards.
Follow safety, sanitation, and hygiene procedures before, during, and after services and comply with state board guidelines.
Follow the Ulta Beauty and Benefit brand dress code, including wearing brand assets as directed.
Keep the Brow Bar and any additional assigned area replenished, signed, and faced; maintain testers in accordance with hygiene standards.
Communicate supply needs to store management and brand representatives in a timely manner.
Maintain store operational standards and cleanliness in the Brow Bar and any additional assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using brand and company technology and best practices.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Perform other operational tasks as directed.