Brow Waxing Expert

Ulta Beauty, Inc.•Northdale, FL

1d•Onsite

About The Position

The Brow Waxing Expert, also referred to as the Arch Expert (AE), maximizes sales for the Benefit brand by engaging guests, identifying their individual needs, assisting with merchandise selection and purchases, and performing short beauty services, including eyebrow and facial waxing and tinting. The role represents the Benefit brand’s image, products, and culture to Ulta Beauty guests and supports the Experience Manager by focusing on sales and in-store events, guest service, and operational procedures and compliance. An active esthetics or cosmetology license is required where mandated by law, along with exceptional guest service and the ability to learn and communicate product knowledge. The position performs services at the Brow Bar, builds guest relationships and clientele, supports retail and service sales goals, and collaborates with store teams and Benefit brand partners. It also maintains service-area readiness, cleanliness, safety, sanitation, and compliance with company policies and state board guidelines. The schedule is flexible and includes days, evenings, weekends, and holidays, as well as attendance at brand-sponsored trainings.

Requirements

Cosmetology or esthetics license where required by state law.
Proficiency in using equipment needed to perform technical work.
Competency in sales, products, and services.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong communication skills.
Ability to meet the stated physical demands, including mobility, standing, object coordination and manipulation, and lifting or moving items.

Nice To Haves

High school diploma is preferred.
Experience in makeup application, eyebrow and facial waxing, tweezing, and eyebrow tinting is preferred.

Responsibilities

Meet or exceed Benefit brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel performance, and retail shrink.
Greet and engage guests, personalize service to their needs, and recommend complementary products, samples, and services.
Perform makeup applications, skincare analysis, and product demonstrations.
Perform Brow Bar services, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading, in accordance with company policies and procedures.
Use the appointment book or system to book initial services, return services, and events.
Meet average sales per labor hour and sales-to-service-ratio goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Participate in Benefit and Ulta Beauty training, team meetings, and brand and category education.
Build and maintain customer relationships and an active clientele portfolio for Benefit brand services.
Maintain relationships with Benefit brand partners through required training and in-store events and promotions.
Partner with Prestige consultants and salon professionals to promote teamwork and customer service.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Collaborate with managers and associates throughout the store to help grow the business.
Follow and ensure compliance with Ulta Beauty policies, procedures, and standards.
Follow safety, sanitation, and hygiene procedures before, during, and after services and comply with state board guidelines.
Follow the Ulta Beauty and Benefit brand dress code, including wearing brand assets as directed.
Keep the Brow Bar and any assigned area replenished, signed, and faced; maintain testers in compliance with hygiene standards.
Communicate supply needs to store management and brand representatives in a timely manner.
Maintain cleanliness and operational standards for the Brow Bar and any additional assigned areas, which may include the salesfloor, restrooms, cashwrap, backroom, and break area.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using Benefit and Ulta Beauty technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.
Work a flexible schedule that includes days, evenings, weekends, and holidays.
Attend brand-sponsored trainings.