Brow Waxing Expert

Ulta Beauty, Inc. • Village of Woodbury, NY

13d • Onsite

About The Position

The Brow Waxing Expert, also called the Arch Expert, represents Ulta Beauty and the Benefit brand by providing guest service, product recommendations, and short brow-bar services. The role focuses on Benefit sales and service performance, guest relationships, in-store events, and compliance with operating and hygiene standards. The position requires an active esthetics or cosmetology license where required by law, exceptional guest service, and the ability to learn and communicate product knowledge.

Services may include eyebrow and facial waxing, tweezing, eyebrow tinting, threading, strip lash applications, makeup applications, skincare analysis, and product demonstrations. The expert books appointments, builds an active clientele, participates in brand and company training, maintains the Brow Bar and assigned areas, and collaborates with store teams and Benefit brand partners. The role requires a flexible schedule that may include days, evenings, weekends, and holidays, and involves continuous mobility and frequent physical activity during shifts.

Requirements

• Active cosmetology or esthetics license where required by state law.
• High school diploma is preferred.
• Demonstrated competency in sales, products, and services.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
• Strong communication skills.
• Proficiency with equipment needed to perform technical work.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

• Experience in makeup application, eyebrow and facial waxing, tweezing, and eyebrow tinting is preferred.

Responsibilities

• Meet or exceed Benefit brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel performance, and retail shrink.
• Greet and engage guests, personalize service, and recommend complementary products, samples, and services.
• Perform makeup applications, skincare analysis, product demonstrations, and short Brow Bar services, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading.
• Book appointments for initial and return services and events using the appointment book or system.
• Meet average sales-per-labor-hour and sales-to-service-ratio goals.
• Stay informed about industry trends, products, services, ingredients, and benefits during work time.
• Maintain prompt and regular attendance.
• Support an inclusive environment for teammates, peers, and guests.
• Participate in Benefit and Ulta Beauty training, meetings, and brand and category education.
• Build and maintain guest relationships and an active clientele portfolio for Benefit services.
• Maintain relationships with Benefit brand partners and participate in required trainings, in-store events, and promotions.
• Partner with Prestige consultants, salon professionals, managers, and associates to support teamwork and business growth.
• Promote the guest loyalty program, including credit and the Ulta Beauty app.
• Follow Ulta Beauty policies, procedures, standards, and state board guidelines.
• Follow safety, sanitation, and hygiene procedures before, during, and after services.
• Follow the Ulta Beauty and Benefit brand dress code and wear brand assets as directed.
• Keep the Brow Bar replenished, signed, faced, and stocked with testers maintained to hygiene standards; maintain any additional assigned area.
• Communicate supply needs to store management and brand representatives in a timely manner.
• Maintain cleanliness and operational standards in the Brow Bar and any additional assigned areas.
• Complete merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using brand and company technology and best practices.
• Protect company assets by following loss prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.
• Attend brand-sponsored trainings.

Benefits

• Eligible associates may earn overtime pay as required by applicable law and tips paid by service guests.
• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED