Brow Waxing Expert

Ulta Beauty, Inc.•Harvey, LA

11d

About The Position

The Brow Waxing Expert, also referred to as the Arch Expert (AE), represents the Benefit brand at Ulta Beauty and helps maximize its sales by identifying guests’ needs, recommending and selling merchandise, and performing short beauty services. The role supports the Experience Manager by focusing on sales and service performance, guest experience, and operational compliance. It requires an active esthetics or cosmetology license where required by law, exceptional guest service, and the ability to learn and communicate product knowledge. The expert performs eyebrow and facial waxing and tinting, along with other Brow Bar services, and may provide makeup applications, skincare analysis, product demonstrations, and complementary product recommendations. They build guest relationships and clientele, support brand events and promotions, participate in training, and collaborate with store colleagues. The position also involves maintaining the Brow Bar and assigned areas, following safety and sanitation practices, complying with company and state board requirements, and assisting with merchandising, inventory, shipment processing, and other store operations.

Requirements

High school diploma is preferred.
Active cosmetology or esthetics license where required by state law.
Ability to use equipment needed to perform technical work.
Competency in sales, products, and services.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong communication skills.
Ability to meet the described physical demands, including continuous mobility and coordination, frequent standing and other movements, and lifting or moving items up to 25 lbs.

Nice To Haves

Experience in makeup application, eyebrow and facial waxing, tweezing, and eyebrow tinting is preferred.

Responsibilities

Meet or exceed Benefit brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel performance, and retail shrink.
Greet and engage guests, personalize service, and recommend complementary products, samples, and services.
Perform makeup applications, skincare analysis, and product demonstrations.
Perform Brow Bar services, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading, in accordance with company policies and procedures.
Use the appointment book or system to schedule initial services, return services, and events.
Meet average sales per labor hour and sales-to-service ratio goals.
Stay informed about industry trends, products, and services, and learn their ingredients and benefits.
Maintain prompt and regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Participate in Benefit and Ulta Beauty training, team meetings, and brand and category education.
Build and maintain customer relationships and an active clientele portfolio for Benefit services.
Maintain relationships with Benefit brand partners through training and execution of in-store events and promotions.
Partner with Prestige consultants and salon professionals to support teamwork and customer service.
Share information about the guest loyalty program, credit, and the Ulta Beauty app with guests.
Collaborate with store managers and associates to grow the business.
Follow and ensure compliance with Ulta Beauty policies, procedures, and standards.
Follow safety, sanitation, and hygiene procedures and comply with state board guidelines.
Follow the Ulta Beauty and Benefit brand dress code, including wearing brand assets as directed.
Keep the Brow Bar and assigned areas replenished, signed, faced, and supplied with properly maintained testers.
Communicate supply needs to store management and brand representatives in a timely manner.
Maintain cleanliness and operational standards in the Brow Bar and assigned store areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using Benefit and Ulta Beauty technology and practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.
Attend brand-sponsored trainings.
Work a flexible schedule that includes days, evenings, weekends, and holidays.