Brow Waxing Expert

Ulta Beauty, Inc.•Mesquite, TX

About The Position

The Brow Waxing Expert, also referred to as the Arch Expert, maximizes sales for the Benefit brand by engaging guests, understanding their individual needs, helping them select and purchase merchandise, and performing short beauty services. Services include eyebrow and facial waxing and tinting, along with other Brow Bar services. The role represents Benefit’s image, products, and culture to Ulta Beauty guests and supports the Experience Manager through sales and service performance, guest service, and adherence to operating procedures and compliance standards. An active Esthetics or Cosmetology license is required where mandated by law. The position combines guest service, beauty services, product recommendations, sales, appointment scheduling, and store operations. The Brow Waxing Expert is expected to maintain product knowledge, build guest relationships and clientele, participate in ongoing brand and company training, and help maintain a clean, stocked, guest-ready Brow Bar and store environment. The schedule is flexible and includes days, evenings, weekends, and holidays.

Requirements

Cosmetology or Esthetics license where required by state law.
Proficiency in using equipment needed to perform technical work.
Competency in sales, products, and services.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong communication skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

High school diploma.
Experience in makeup application, eyebrow and facial waxing, tweezing, and eyebrow tinting.

Responsibilities

Meet or exceed Benefit brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel performance, and retail shrink.
Greet and engage guests, personalize service to their needs, and recommend complementary products, samples, and services.
Perform makeup applications, skincare analysis, product demonstrations, and short Brow Bar services, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading, in accordance with company policies and procedures.
Use the appointment book or system to schedule initial and return services and events.
Meet average sales-per-labor-hour and sales-to-service-ratio goals.
Stay informed about industry trends, products, and services, and learn their ingredients and benefits to better serve guests.
Maintain prompt and regular attendance.
Support an inclusive environment for teammates, peers, and internal and external guests.
Participate in Benefit and Ulta Beauty training, team meetings, and brand and category education.
Build and maintain guest relationships and an active clientele portfolio for Benefit services.
Maintain relationships with Benefit brand partners and participate in required training, in-store events, and promotions.
Partner with Prestige consultants, salon professionals, managers, and associates to promote teamwork and customer service and help grow the business.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Follow Ulta Beauty policies, procedures, standards, and state board guidelines, including safety, sanitation, and hygiene requirements.
Follow the Ulta Beauty and Benefit dress code, including wearing brand assets as directed.
Keep the Brow Bar and assigned areas replenished, signed, faced, clean, and guest-ready; maintain testers in accordance with hygiene standards.
Communicate supply needs to store management and brand representatives in a timely manner.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using brand and company technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks and assigned duties.