Brow Waxing Expert

Ulta Beauty, Inc.•Sherman, TX

3d•Onsite

About The Position

The Brow Waxing Expert, also referred to as the Arch Expert (AE), maximizes sales for the Benefit brand by engaging guests, identifying their needs, assisting with merchandise selection and purchases, and performing short beauty services such as eyebrow and facial waxing and tinting. The role represents the Benefit brand’s image, products, and culture to Ulta Beauty guests and supports the Experience Manager through a focus on performance, guest service, and compliance with operating procedures. An active esthetics or cosmetology license is required where applicable by law. The role contributes to Benefit brand and store sales and service goals, develops guest relationships and an active clientele, and participates in brand training, events, and promotions. It also maintains the Brow Bar and other assigned areas, follows safety and sanitation procedures, and complies with Ulta Beauty and state board requirements. The position requires a flexible schedule that may include days, evenings, weekends, and holidays. Work involves continuous mobility and coordination, frequent standing and other physical movements, and lifting or moving items up to 25 pounds.

Requirements

Cosmetology or esthetics license where required by state law.
Demonstrated competency in sales, products, and services.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong communication skills.
Proficiency with equipment needed to perform technical work.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.
Ability to meet the physical demands of the role, including continuous mobility and coordination, frequent standing and other movements, continuous lifting or moving up to 10 pounds, and lifting or moving up to 25 pounds.

Nice To Haves

High school diploma.
Experience in makeup application, eyebrow and facial waxing, tweezing, and eyebrow tinting.

Responsibilities

Meet or exceed Benefit brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
Greet and engage guests, personalize service, and recommend complementary products, samples, and services.
Perform makeup applications, skincare analysis, product demonstrations, and Brow Bar services, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading, in accordance with company policies and procedures.
Use the appointment book or system to book appointments for services and events.
Meet average sales per labor hour and sales-to-service ratio goals.
Stay informed about industry trends, products, and services and their ingredients and benefits during work time.
Maintain prompt and regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Participate in ongoing Benefit and Ulta Beauty training, team meetings, and brand and category education.
Build and maintain strong customer relationships and an active clientele portfolio for Benefit services.
Maintain relationships with Benefit brand partners by attending required trainings and executing in-store events and promotions.
Partner with Prestige consultants, salon professionals, managers, and store associates to support teamwork, customer service, and business growth.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Follow Ulta Beauty policies, procedures, standards, and state board requirements; follow safety, sanitation, and hygiene practices before, during, and after services.
Follow the Ulta Beauty and Benefit brand dress code, including wearing brand assets as directed.
Replenish, sign, and face the Brow Bar area; maintain testers according to hygiene standards and maintain any additional assigned area.
Communicate supply needs to store management and brand representatives in a timely manner.
Maintain cleanliness and operational standards for the Brow Bar and any additional assigned areas, which may include the salesfloor, restrooms, cashwrap, backroom, and break area.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using brand and company technology and best practices.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.