Brow Waxing Expert

Ulta Beauty, Inc. • La Quinta, CA

2d • Onsite

About The Position

The Brow Waxing Expert, also referred to as the Arch Expert, maximizes sales for the Benefit brand by engaging guests, identifying their needs, helping them select and purchase merchandise, and performing short beauty services. The role represents the Benefit brand to Ulta Beauty guests and supports the Experience Manager by focusing on service and retail sales, in-store events, guest service, operating procedures, and compliance. An active esthetics or cosmetology license is required where applicable by law.

The position includes providing personalized guest service and product recommendations; performing eyebrow and facial waxing, tweezing, tinting, threading, strip-lash applications, makeup applications, skincare analysis, and product demonstrations; booking appointments; and meeting sales and service goals. The Brow Waxing Expert also builds an active clientele, participates in brand and company training and events, collaborates with store teams, and maintains the Brow Bar and assigned areas in accordance with operational, safety, sanitation, hygiene, and loss-prevention standards.

The role requires a flexible schedule that may include days, evenings, weekends, and holidays, as well as attendance at brand-sponsored trainings. Work involves continuous mobility and coordination, frequent standing and other physical movements, and lifting or moving items up to 25 pounds. The pay range is $18.00–$28.00 per hour, with exact pay based on relevant factors. Eligible associates may earn overtime as required by law and tips from service guests. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits; part-time positions are eligible for dental, vision, life, and disability benefits.

Requirements

• High school diploma is preferred.
• Cosmetology or esthetics license where required by state law.
• Demonstrated significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
• Strong communication skills.
• Proficiency with equipment needed to perform technical work.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Ability to attend brand-sponsored trainings.

Nice To Haves

• Experience in makeup application, eyebrow and facial waxing, tweezing, and eyebrow tinting is preferred.

Responsibilities

• Meet or exceed Benefit brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
• Greet and engage guests, personalize service to their needs, and recommend complementary products, samples, and services.
• Perform makeup applications, skincare analyses, and product demonstrations.
• Perform Brow Bar services, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip-lash applications, and threading, following company policies and procedures.
• Book appointments for initial and return services and events using the appointment book or system.
• Meet average sales-per-labor-hour and sales-to-service-ratio goals.
• Stay informed about industry trends, products, and services, and learn their ingredients and benefits.
• Maintain prompt and regular attendance.
• Contribute to an inclusive environment for teammates, peers, and guests.
• Participate in Benefit and Ulta Beauty trainings, team meetings, and brand and category education.
• Build and maintain guest relationships and an active clientele portfolio for Benefit services.
• Maintain relationships with Benefit brand partners through trainings and in-store events and promotions.
• Partner with Prestige consultants, salon professionals, managers, and associates to support teamwork, customer service, and business growth.
• Promote the guest loyalty program, including credit and the Ulta Beauty app.
• Follow Ulta Beauty policies, procedures, standards, and state board guidelines; use required safety, sanitation, and hygiene procedures.
• Follow the Ulta Beauty and Benefit dress code and wear brand assets as directed.
• Keep the Brow Bar and assigned areas replenished, signed, faced, and clean; maintain testers according to hygiene standards.
• Communicate supply needs to store management and brand representatives in a timely manner.
• Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using brand and company technology and best practices.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law and tips paid by service guests.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED