Bronx Team Leader
About The Position
The Bronx Team Leader supervises and provides multidisciplinary clinical and case management services delivered by clinical and administrative staff, with a focus on assertively engaging hard-to-reach consumers with serious mental illness. The role ensures consumer needs, ACT program goals, and contract objectives are effectively achieved and requires considerable professional initiative and judgment. The Team Leader manages day-to-day clinical operations, admission and discharge processes, treatment and rehabilitation services, support services, team planning, workflow, and staff performance. The position includes direct staff supervision, service monitoring, documentation oversight, scheduling and approving timesheets, recruitment and onboarding participation, coordination of crisis on-call coverage, and use of evidence-based mental health and substance-use treatments. The role also supports assessments, service authorizations, reporting, quality improvement, and compliance with applicable Medicaid, state, city, and agency standards.
Requirements
- Master’s degree and NYS licensure as an LMHC, LMSW, LCSW, or equivalent.
- At least two years of experience working in human services with individuals with serious mental illness, including individuals with serious mental illness and co-occurring substance use disorders.
- Demonstrated ability to manage difficult situations and prioritize competing demands.
- Ability to deliver services in community-based settings and comfort with home visits.
- Excellent written, oral, presentation, and facilitation skills.
- Ability to collaborate effectively with staff across the agency and shift between team leadership and direct service delivery.
- Ability to function in a fast-paced environment and meet deadlines while remaining outcome-oriented.
- Proficiency with Microsoft Office, especially Word, Outlook, and Excel.
Nice To Haves
- Knowledge of and experience with electronic health records, specifically AWARDS by Footholds.
Responsibilities
- Manage day-to-day clinical operations and required productivity standards.
- Direct and coordinate consumer admissions, treatment and rehabilitation services, support services, and discharges.
- Facilitate team and treatment-planning meetings.
- Establish and implement procedures to monitor workflow and enhance staff performance.
- Compile weekly reports, Service Plan e-tracker information, and weekly census reports to SPOA.
- Assist with client assessments, including CAIRS reports, AOT reports, and HCBS eligibility assessments.
- Manage communications with MCOs to authorize services.
- Directly supervise team members and handle complaints and grievances.
- Monitor service delivery, service effectiveness, and consumer satisfaction.
- Schedule staff work hours to ensure appropriate coverage and monitor and approve timesheets.
- Assist in scheduling rotating 24-hour crisis intervention on-call services.
- Participate in staff recruitment, interviewing, hiring, orientation, and performance planning.
- Ensure use of evidence-based mental health and substance-use treatments, including cognitive behavioral therapy, harm reduction, motivational interviewing, and trauma-informed care.
- Oversee documentation for quality, timeliness, accuracy, and compliance with Medicaid, NYS Office of Mental Health, NYC Department of Health and Mental Hygiene, and agency standards.
- Adhere to ACT and agency policies and procedures and maintain professional standards.
- Participate in quality improvement, administrative and team meetings, and in-service trainings.
- Perform other duties as required by the Director of ACT Services.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
