Transportation & Logistics - Brokerage Account Management Team Lead [810]

TCI Transportation • North Richland Hills, TX

3d • $95,000 - $110,000 • Onsite

About The Position

TCI Transportation is seeking a Brokerage Account Management Team Lead to manage customer accounts, expand freight opportunities, and strengthen the brokerage team’s daily execution. The role combines hands-on account management with team coaching, workload coordination, and problem-solving to keep customers informed and shipments moving while driving revenue and gross profit. The position reports to the Director of Account Development and is onsite in North Richland Hills, Texas; remote and hybrid arrangements are not available.

The Team Lead manages assigned customer relationships, understands shipping needs, identifies opportunities to grow transportation services, and oversees shipment execution. Responsibilities also include pricing coordination, rate-dispute resolution, coaching and workload distribution, process consistency, and resolving account and payment issues in partnership with other departments. The role requires clear, timely communication with customers and leadership, including coordination on after-hours response times. Additional hours may be necessary to meet commitments.

TCI Transportation is a family-owned company that has served customers since 1978. Its services include dedicated transportation, truck leasing and rental, logistics, and fleet maintenance. The company describes its core values as Dedicated, Positive, Innovative, Ethical, and Accountable.

Requirements

• Transportation industry knowledge and ability to apply it to complex customer needs and shipping situations.
• Strong customer relationship skills, including clear communication, active listening, and composure during difficult conversations.
• Ability to coach coworkers, coordinate priorities, support the team, and keep work organized.
• Strong analytical skills, including calculating rates, ratios, and percentages and evaluating spot pricing.
• Solid U.S. geography knowledge, including major cities, distances, transit times, and the effects of time zones and weather.
• Proficiency with Microsoft Excel, Teams, Outlook, and web-based applications.
• Organization, attention to detail, and accountability while managing multiple customers, deadlines, and competing demands.
• Flexibility to work additional hours when necessary to meet commitments.
• Ability to take responsibility, adapt when plans change, and focus on solving problems.

Responsibilities

• Manage assigned customer accounts, understand shipping needs, provide suitable solutions, maintain weekly customer contact, and keep stakeholder information accurate.
• Identify opportunities to expand transportation services, increase load volume, and improve account revenue and gross profit.
• Build shipments, enter orders manually and through electronic data interchange (EDI), schedule pickup and delivery appointments, and coordinate accurate shipment details with other departments.
• Provide spot pricing, coordinate with Pricing and Sales as needed, handle customer rate disputes professionally, and ensure shipment rates are accurate for billing.
• Train and coach team members on day-to-day responsibilities, organize and distribute additional work, maintain team focus, and help balance workloads fairly.
• Audit standard operating procedures, organize customer updates, and identify practical improvements to service accuracy and dependability.
• Partner with Credit to address payment concerns and maintain accurate customer accounts; take ownership of issues and coordinate resolutions across departments.
• Manage customer expectations, communicate changes, respond promptly to problems, and coordinate with leadership on after-hours response times.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed