Transportation & Logistics - Senior Brokerage Account Manager [810]

TCI Transportation • North Richland Hills, TX

3d • $95,000 - $110,000 • Onsite

About The Position

TCI Transportation is seeking a proactive Senior Brokerage Account Manager to manage customer accounts, expand freight opportunities, and strengthen the brokerage team’s daily execution. The role combines hands-on account management with team coaching, workload coordination, and problem-solving to keep customers informed and shipments moving while driving revenue and gross profit. The position reports to the Director of Account Development and is based 100% onsite in North Richland Hills, Texas. The schedule is Monday through Friday, 7:30 AM to 4:00 PM, with flexibility to work additional hours when necessary.

The role is responsible for building customer relationships, growing account revenue and profitability, coordinating shipment execution and pricing, coaching teammates, improving process consistency, and resolving account and payment issues. The Senior Brokerage Account Manager works across departments and with leadership to meet customer needs and ensure dependable service.

Requirements

• Transportation industry knowledge and the ability to apply it to complex customer needs and shipping situations.
• Strong customer relationship skills, including clear communication, active listening, and composure during difficult conversations.
• Ability to coach coworkers, coordinate priorities, and keep work organized.
• Strong analytical skills, including calculating rates, ratios, and percentages and evaluating spot pricing.
• Solid U.S. geography knowledge, including major cities, distances, transit times, and the effects of time zones and weather.
• Proficiency with Microsoft Excel, Teams, Outlook, and web-based applications.
• Organization, attention to detail, and accountability while managing multiple customers, deadlines, and competing demands.
• Ability to take responsibility, adapt when plans change, and focus on solving problems rather than assigning blame.
• Flexibility to work additional hours when necessary to meet commitments.

Responsibilities

• Manage assigned customer accounts, understand shipping needs, provide solutions, and maintain weekly customer contact and accurate stakeholder information.
• Identify opportunities to expand transportation services, increase load volume, and maximize revenue and gross profit within assigned accounts.
• Build shipments, complete manual and electronic data interchange (EDI) order entry, schedule pickup and delivery appointments, and coordinate details with other departments.
• Provide spot pricing, coordinate with Pricing and Sales as needed, address customer rate disputes, and ensure shipment rates are accurate for billing.
• Train and coach team members on day-to-day responsibilities, distribute additional work, maintain team focus, and help balance workloads fairly.
• Audit standard operating procedures, organize customer updates, and identify practical process improvements.
• Partner with Credit to address payment concerns and maintain accurate customer accounts; coordinate across departments to resolve issues.
• Manage customer expectations, communicate changes, respond promptly to problems, and coordinate with leadership on after-hours response times.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed