Broker Manager, C-Store
About The Position
The Broker Manager, C-Store oversees an outsourced broker sales force and collaborates with Ferrara customer teams to achieve short- and long-term performance objectives across assigned outlets. The role leads merchandising and call coverage objectives for broker-assigned retail outlets within a geographic area. Daily work includes communicating objectives, providing product training, analyzing results, solving problems, conducting store visits, and holding business reviews. The role is remote and based in Chicago. The Broker Manager leads and develops broker personnel, monitors performance, assesses market conditions and retail execution, and creates action plans with measurable expectations. The position also analyzes business results, plans and manages resources, supports customer planning, identifies distribution opportunities, coordinates leadership market visits, and builds productive relationships with brokers, customer teams, and retail personnel.
Requirements
- Bachelor’s degree in Business, Communications, or a related field.
- 2–3 years of retail sales experience.
- Strong oral and written communication skills.
- Experience leading, motivating, developing, and training others.
- Change agility and a willingness to find new ways to enhance the model.
- Ability to create clear, concise, high-quality PowerPoint presentations efficiently.
- Strong work ethic, sense of urgency, accountability, and initiative.
- History of driving collaboration, strong execution, accountability, and data-driven performance.
Nice To Haves
- 1–2 years of broker or account management experience preferred.
- Experience with syndicated or point-of-sale (POS) data is a plus.
Responsibilities
- Lead, direct, and motivate the broker sales force to meet performance objectives and deliver a positive return on investment.
- Monitor and assess broker performance through observation, joint work, and analysis of business results.
- Conduct routine market visits and timely audits to assess performance and manage results.
- Develop and communicate broker action plans with clear directives and measurable expectations.
- Provide broker personnel with product and customer knowledge to support expected results.
- Analyze progress toward goals and adjust activities as needed.
- Develop customized incentive programs to improve results.
- Manage financial resources responsibly.
- Assess coverage plans and visit frequencies to validate coverage of high-impact stores.
- Participate in developing annual Customer Plans.
- Assess key-item distribution opportunities and omissions following planogram refreshes or revisions.
- Coordinate and facilitate ongoing leadership market visits.
- Communicate market conditions, retail observations, and audit results to Broker Management and Customer Teams.
- Build rapport with store managers, district managers, store operations personnel, and other personnel within the territory.
- Develop collaborative relationships with customer teams.
Benefits
- Comprehensive benefits supporting health and financial wellness.
- Paid time off (PTO).
- Eligible employees may receive an annual bonus based on company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
