Broadband Technician I, II or III

Astound Broadband • Wilsonville, OR

3d

About The Position

The Broadband Technician performs residential installations and disconnects for data, video, and phone services at customer premises, following organizational standards and specifications. The technician ensures and records that RF and signal levels meet specifications before completing work to support a positive customer experience and help prevent repeat calls and truck rolls.

The role maintains appropriate communication with leadership and dispatch to support productive routing while meeting performance, safety, and time-management expectations. It also involves educating customers about new and existing products and services, offering subject-matter expertise, and identifying potential upsell opportunities that may improve customer satisfaction. The technician operates a company vehicle safely and responsibly and performs other duties as assigned.

Work takes place in climate-controlled and non-climate-controlled environments and may involve exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles. The position requires prolonged standing, walking, sitting, and driving, as well as climbing and working from ladders and performing a range of physical tasks.

Requirements

• High school diploma or equivalent.
• Entry-level experience; 0 years required.
• Maintain a satisfactory driving record and possess a valid driver's license.
• Knowledge of ladders and hand or power tools.
• Customer service skills.
• Verbal and written communication skills.
• Basic computer skills.
• Aptitude to learn new skills.
• Problem-solving skills.
• Time-management skills.
• Ability to work as part of a team and independently.
• Ability to lift and carry up to 75 lbs.
• Ability to safely climb and work from ladders for extended periods.
• Ability to perform prolonged standing, walking, sitting, and driving, and frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level.
• Ability to bend, twist, kneel, squat, crawl, maintain various body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.

Responsibilities

• Perform residential installations and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications.
• Ensure and record that RF and signal levels are within specifications before completing work.
• Provide a positive customer experience and reduce repeat calls and truck rolls caused by errors.
• Communicate appropriately with leadership and dispatch to maintain a productive route and meet performance, safety, and time-management expectations.
• Educate customers about new and existing products and services and identify potential upsell opportunities that may increase customer satisfaction.
• Operate a company vehicle safely and responsibly.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off/vacation starting at 80 hours per year, increasing based on tenure.
• 40 hours of floating holiday per year.
• Seven paid holidays per year.
• Paid sick leave, with hours varying based on state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.
• Opportunities for bonus and commission, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED