Broadband Technician I

Astound Broadband • Odessa, TX

16h

About The Position

The Broadband Technician I performs residential installations and disconnects for data, video, and phone services on customer premises in accordance with organizational standards and specifications. The role provides a positive customer experience by verifying and recording that RF and signal levels are within specification before work is completed, helping reduce repeat calls and truck rolls. Technicians communicate with leadership and dispatch to maintain productive routes while meeting performance, safety, and time-management expectations. They educate customers about new and existing products and services, including relevant opportunities to recommend additional offerings. The role also requires safe operation of a company vehicle and completion of other assigned duties.

Requirements

• High school diploma or equivalent.
• Entry-level experience; 0 years of experience required.
• Valid driver's license and satisfactory driving record.
• Knowledge of ladders and hand or power tools.
• Customer service skills.
• Verbal and written communication skills.
• Basic computer skills.
• Aptitude to learn new skills.
• Problem-solving skills.
• Time-management skills.
• Ability to work as part of a team and independently.
• Ability to lift and carry up to 75 lbs.
• Ability to work in climate-controlled and non-climate-controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
• Ability to stand, walk, sit, and drive for prolonged periods.
• Ability to safely climb and work from ladders for extended periods.
• Ability to reach, push, pull, climb stairs and ladders, and use hands above and below shoulder level frequently.
• Ability to bend, twist, kneel, squat, crawl, maintain various body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.

Responsibilities

• Perform residential installations and disconnects for data, video, and phone services according to organizational standards and specifications.
• Verify and record correct RF and signal levels within specifications before completing work.
• Communicate appropriately with leadership and dispatch to support productive routes and meet performance, safety, and time-management expectations.
• Educate customers about products and services and identify potential upsell opportunities that may improve customer satisfaction.
• Operate a company vehicle safely and responsibly.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off/vacation starting at 80 hours per year, increasing based on tenure.
• 40 hours of floating holiday time per year.
• Seven paid holidays per year.
• Paid sick leave, with hours varying based on state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.
• Opportunities for bonus and commission, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED