Broadband Technician I
About The Position
The Broadband Technician I performs residential installations and disconnects for data, video, and phone services at customer premises in accordance with organizational standards and specifications. The technician verifies and records RF and signal levels before completing work to help ensure a positive customer experience and reduce repeat calls and service visits. The role requires communication with leadership and dispatch to support productive routes, performance metrics, safety, and time management. Technicians educate customers about products and services and may discuss options that could improve customer satisfaction. The position also operates a company vehicle safely and responsibly and performs other duties as assigned.
Requirements
- High school diploma or equivalent.
- Entry-level experience; 0 years required.
- Valid driver's license and satisfactory driving record.
- Knowledge of ladders and hand or power tools.
- Customer service skills.
- Verbal and written communication skills.
- Basic computer skills.
- Aptitude to learn new skills.
- Problem-solving skills.
- Time-management skills.
- Teamwork skills and ability to work alone.
- Ability to lift and carry up to 75 pounds.
- Ability to safely climb and work from ladders for extended periods.
- Ability to perform prolonged standing, walking, sitting, and driving, as well as frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level.
- Ability to bend, twist, kneel, squat, crawl, maintain various body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.
Responsibilities
- Perform residential installations and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications.
- Verify and record correct RF and signal levels within specifications before completing work.
- Communicate with leadership and dispatch to maintain productive routes, performance metrics, safety, and time management.
- Educate customers about new and existing products and services, including potential upsell opportunities that may increase customer satisfaction.
- Operate a company vehicle safely and responsibly.
- Perform other duties as assigned.
Benefits
- 401(k) retirement plan with employer match.
- Medical, dental, vision, life, and short-term disability insurance options.
- Paid time off/vacation starting at 80 hours per year, increasing with tenure.
- 40 hours of floating holiday per year.
- Seven paid holidays per year.
- Paid sick leave, with the amount varying by state and/or local laws.
- Tuition reimbursement program.
- Employee discount program.
- Opportunities for bonus and commission, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
