Broadband Technician I
About The Position
The Broadband Technician I performs residential installations and disconnects for data, video, and phone services at customer premises, following organizational standards and specifications. The technician ensures and records that RF and signal levels are within specifications before completing work to support a positive customer experience and reduce repeat calls and truck rolls. The role involves communicating with leadership and dispatch to maintain productive routes and meet performance, safety, and time-management expectations. The technician also educates customers about new and existing products and services, including potential upsell opportunities, and operates a company vehicle safely. Other duties may be assigned.
Requirements
- High school diploma or equivalent.
- Entry-level experience; 0 years required.
- Valid driver's license and satisfactory driving record.
- Knowledge of ladders and hand or power tools.
- Customer service skills.
- Verbal and written communication skills.
- Basic computer skills.
- Aptitude to learn new skills.
- Problem-solving skills.
- Time-management skills.
- Teamwork skills and ability to work alone.
- Ability to lift and carry up to 75 lbs.
- Ability to safely climb and work from ladders for extended periods.
- Ability to perform prolonged standing, walking, sitting, and driving.
- Ability to reach, push, pull, climb stairs and ladders, and use hands above and below shoulder level.
- Ability to bend, twist, kneel, squat, crawl, maintain various body positions, perform fine motor tasks and forceful gripping, and perform limited keyboarding.
- Ability to work in climate-controlled and non-climate-controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
Responsibilities
- Perform residential installations and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications.
- Ensure and record that RF and signal levels are within specifications before completing work.
- Communicate with leadership and dispatch to maintain a productive route while meeting performance, safety, and time-management expectations.
- Educate customers about new and existing products and services and potential upsell opportunities that may increase customer satisfaction.
- Operate a company vehicle in a safe and responsible manner.
- Perform other duties as assigned.
Benefits
- 401k retirement plan with employer match.
- Medical, dental, vision, life, and short-term disability insurance options.
- Paid time off/vacation starting at 80 hours per year, increasing with tenure.
- 40 hours of floating holiday per year.
- 7 paid holidays per year.
- Paid sick leave, with hours varying based on state and/or local laws.
- Tuition reimbursement program.
- Employee discount program.
- Bonus opportunities and commission, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
