Broadband Technician I
About The Position
The Broadband Technician I performs residential installations and disconnects for data, video, and phone services at customer premises, following organizational standards and specifications. The technician ensures and records that RF and signal levels meet specifications before completing work to provide a positive customer experience and help reduce repeat calls and service visits caused by errors. The role requires communication with leadership and dispatch to support productive routes while maintaining performance, safety, and time-management standards. Technicians educate customers about new and existing products and services, provide subject-matter expertise, and identify potential upsell opportunities that may improve customer satisfaction. The position also involves operating a company vehicle safely and responsibly and completing other duties as assigned.
Requirements
- High school diploma or equivalent.
- Entry-level experience; 0 years required.
- Valid driver's license and satisfactory driving record.
- Knowledge of ladders and hand or power tools.
- Customer service skills.
- Verbal and written communication skills.
- Basic computer skills.
- Aptitude to learn new skills.
- Problem-solving skills.
- Time-management skills.
- Teamwork skills and ability to work alone.
- Ability to lift and carry up to 75 pounds.
- Ability to work in climate-controlled and non-climate-controlled environments, potentially exposed to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
- Ability to stand, walk, sit, and drive for prolonged periods.
- Ability to safely climb and work from ladders for extended periods.
- Ability to reach, push, pull, climb stairs and ladders, and use hands above and below shoulder level frequently.
- Ability to bend, twist, kneel, squat, crawl, maintain various body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.
Responsibilities
- Perform residential installations and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications.
- Ensure and record correct RF and signal levels within specifications before completing work.
- Communicate appropriately with leadership and dispatch to maintain productive routes and performance, safety, and time-management standards.
- Educate customers about new and existing products and services and potential upsell opportunities.
- Operate a company vehicle safely and responsibly.
- Perform other duties as assigned.
Benefits
- 401(k) retirement plan with employer match.
- Medical, dental, vision, life, and short-term disability insurance options.
- Paid time off and vacation starting at 80 hours per year, increasing with tenure.
- 40 hours of floating holiday per year.
- Seven paid holidays per year.
- Paid sick leave, with hours varying based on state and/or local laws.
- Tuition reimbursement program.
- Employee discount program.
- Opportunities for bonus and commission, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
