Broadband Technician I

Astound Broadband • Corpus Christi, TX

17h • Onsite

About The Position

The Broadband Technician I performs residential installations and disconnects for data, video, and phone services at customer premises, following organizational standards and specifications. The technician ensures and records that RF and signal levels meet specifications before completing work to support a positive customer experience and reduce repeat calls and service visits. The role includes communicating with leadership and dispatch to maintain a productive route while meeting performance, safety, and time-management expectations. Technicians educate customers about products and services, answer questions as a subject-matter resource, and identify potential upsell opportunities that may improve customer satisfaction. The technician operates a company vehicle safely and responsibly and performs other duties as assigned.

The role is entry level and requires a high school diploma or equivalent, a valid driver's license, and a satisfactory driving record. Work involves physical activity and may take place in both climate-controlled and non-climate-controlled environments, with potential exposure to varied weather and worksite conditions.

Requirements

• High school diploma or equivalent.
• Entry-level position; 0 years of experience.
• Valid driver's license and satisfactory driving record.
• Knowledge of ladders and hand or power tools.
• Customer service skills.
• Verbal and written communication skills.
• Basic computer skills.
• Aptitude to learn new skills.
• Problem-solving skills.
• Time-management skills.
• Ability to work as part of a team and independently.
• Ability to lift and carry up to 75 pounds.
• Ability to work in climate-controlled and non-climate-controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
• Ability to stand, walk, sit, and drive for prolonged periods.
• Ability to safely climb and work from ladders for extended periods.
• Ability to frequently reach, push, pull, climb stairs and ladders, and use hands above and below shoulder level.
• Ability to bend, twist, kneel, squat, crawl, maintain varied body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.

Responsibilities

• Perform residential installations and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications.
• Ensure and record that RF and signal levels are within specifications before completing work.
• Communicate with leadership and dispatch to support productive route planning and maintain performance, safety, and time-management standards.
• Educate customers about new and existing products and services and identify potential upsell opportunities that may increase customer satisfaction.
• Operate a company vehicle safely and responsibly.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off and vacation starting at 80 hours per year, increasing with tenure.
• 40 hours per year of floating holiday time.
• Seven paid holidays per year.
• Paid sick leave, with hours varying by state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.
• Opportunities for bonus and commission, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED