Broadband Technician I

Astound Broadband • Dallas, TX

5h

About The Position

Performs residential installations and disconnects for data, video, and phone services at customer premises in accordance with organizational standards and specifications. Provides a positive customer experience by verifying and recording that RF and signal levels meet specifications before completing work, helping reduce repeat calls and truck rolls. Communicates with leadership and dispatch to maintain productive routes while meeting performance, safety, and time-management expectations. Educates customers on new and existing products and services, sharing subject-matter expertise and discussing potential offerings that may improve customer satisfaction. Operates a company vehicle safely and responsibly and performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• Entry-level experience; 0 years required.
• Valid driver's license and satisfactory driving record.
• Knowledge of ladders and hand or power tools.
• Customer service skills.
• Verbal and written communication skills.
• Basic computer skills.
• Aptitude to learn new skills.
• Problem-solving skills.
• Time-management skills.
• Ability to work as part of a team and independently.
• Ability to lift and carry up to 75 pounds.
• Ability to safely climb and work from ladders for extended periods.
• Ability to meet the physical requirements of prolonged standing, walking, sitting, and driving; frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level; bending, twisting, kneeling, squatting, crawling, maintaining various body positions, performing fine motor tasks and forceful gripping, and limited keyboarding.

Responsibilities

• Perform residential installations and disconnects for data, video, and phone services according to organizational standards and specifications.
• Verify and record that RF and signal levels are within specifications before completing work.
• Communicate with leadership and dispatch to maintain productive routes and meet performance, safety, and time-management expectations.
• Educate customers about new and existing products and services, including potential offerings that may increase customer satisfaction.
• Operate a company vehicle in a safe and responsible manner.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off and vacation starting at 80 hours per year, increasing based on tenure.
• 40 hours of floating holiday per year.
• Seven paid holidays per year.
• Paid sick leave, with hours varying based on state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.
• Bonus opportunities and commission, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED