Broadband Technician II

Astound Broadband • Arlington, MA

4d • $22 - $27

About The Position

The Broadband Technician II performs residential installations and disconnects for data, video, and phone services at customer premises, following organizational standards and specifications. The technician ensures and records that RF and signal levels meet specifications before completing work to provide a positive customer experience and reduce repeat calls and truck rolls. The role requires communication with leadership and dispatch to maintain a productive route while meeting performance, safety, and time-management expectations. The technician also educates customers about new and existing products and services, including relevant upsell opportunities, and operates a company vehicle safely. Other duties may be assigned.

This is an entry-level position requiring no prior experience and a high school diploma or equivalent. Work takes place in varied environments and involves physical activities including lifting, ladder work, driving, and prolonged periods of standing, walking, or sitting. The stated Massachusetts base pay range is $22–$27 per hour, with possible bonus, benefits, and commission, if applicable.

Requirements

• High school diploma or equivalent.
• No prior experience required; entry-level position.
• Valid driver's license and satisfactory driving record.
• Knowledge of ladders and hand or power tools.
• Customer service skills.
• Verbal and written communication skills.
• Basic computer skills.
• Aptitude to learn new skills.
• Problem-solving skills.
• Time-management skills.
• Ability to work as part of a team and independently.
• Ability to lift and carry up to 75 pounds.
• Ability to safely climb and work from ladders for extended periods.
• Ability to perform prolonged standing, walking, sitting, and driving.
• Ability to reach, push, pull, climb stairs and ladders, and use hands above and below shoulder level.
• Ability to bend, twist, kneel, squat, crawl, maintain various body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.

Responsibilities

• Perform residential installations and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications.
• Ensure and record that RF and signal levels are within specifications before completing work.
• Communicate with leadership and dispatch to maintain a productive route while meeting performance, safety, and time-management expectations.
• Educate customers about new and existing products and services, including potential upsell opportunities that may improve customer satisfaction.
• Operate a company vehicle safely and responsibly.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off and vacation starting at 80 hours per year, increasing with tenure.
• 40 hours of floating holidays per year.
• Seven paid holidays per year.
• Paid sick leave, with hours varying based on state and local laws.
• Tuition reimbursement program.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED