Broadband Technician II

Astound Broadband • Arlington, MA

2d

About The Position

The Broadband Technician II performs residential installations and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications. The technician ensures and records that RF and signal levels meet specifications before completing work to support a positive customer experience and reduce repeat calls and service visits. The role requires communication with leadership and dispatch to maintain a productive route while meeting performance, safety, and time-management expectations. Technicians educate customers about existing and new products and services, including relevant opportunities to recommend additional offerings. The position also operates a company vehicle safely and responsibly and performs other duties as assigned.

Work takes place in climate-controlled and non-climate-controlled environments and may involve exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles. The role involves prolonged standing, walking, sitting, and driving, as well as lifting and carrying up to 75 pounds and regularly climbing and working from ladders.

Requirements

• High school diploma or equivalent.
• Entry-level experience; 0 years required.
• Valid driver's license and satisfactory driving record.
• Knowledge of ladders and hand or power tools.
• Customer service skills.
• Verbal and written communication skills.
• Basic computer skills.
• Aptitude and willingness to learn new skills.
• Problem-solving skills.
• Time-management skills.
• Ability to work as part of a team and independently.
• Ability to lift and carry up to 75 pounds.
• Ability to climb and work safely from ladders for extended periods.
• Ability to perform prolonged standing, walking, sitting, and driving.
• Ability to reach, push, pull, climb stairs and ladders, use hands above and below shoulder level, bend, twist, kneel, squat, crawl, maintain varied body positions, perform fine motor tasks and forceful gripping, and perform limited keyboarding.
• Ability to work in varied environmental conditions, including potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.

Responsibilities

• Perform residential installations and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications.
• Ensure and record correct RF and signal levels within specifications before completing work.
• Communicate appropriately with leadership and dispatch to maintain a productive route while meeting performance metrics, safety requirements, and time-management expectations.
• Educate customers about new and existing products and services, using subject-matter expertise and identifying potential upsell opportunities that may improve customer satisfaction.
• Operate a company vehicle safely and responsibly.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off and vacation starting at 80 hours per year, increasing based on tenure.
• 40 hours of floating holiday per year.
• Seven paid holidays per year.
• Paid sick leave, with hours varying based on state and local laws.
• Tuition reimbursement program.
• Employee discount program.
• Opportunities for bonus and commission, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED