Broadband Technician

Douglas Fast Net • Eugene, OR

12d • Onsite

About The Position

A Broadband Technician installs fiber internet and voice services for residential and business customers, responds to trouble tickets, performs routine maintenance, and assists customers. The role routes and installs fiber-optic cable to homes and businesses, including in rural Oregon. Work may involve transmission poles and bucket trucks, as well as using hand and power tools to route cables and complete installations. Technicians also explain services and equipment to customers and answer their questions.

This is considered heavy physical work. Duties may require crawling under houses and in attics, climbing transmission poles with hooks and gaffs, and lifting up to 75 pounds occasionally and 20 pounds frequently. The position is full-time and regularly works overtime, although overtime is not guaranteed. Employees may also be required to work after-hours on-call as needed and in urgent situations. Previous telecommunications experience is not required; experience in similar roles is preferred, and the employer welcomes applicants willing to learn and work hard.

Requirements

• Problem-solving skills and the ability to think on your feet.
• Ability to learn new software and industry- and position-specific applications, often using a cell phone to document work.
• Positive attitude and strong work ethic in a high-productivity position with a large degree of autonomy.
• Clean driving record and valid driver’s license.
• Self-motivation and ability to work independently or as part of a team.
• Professional appearance and customer-service orientation.
• Good judgment, courtesy, patience, and tact in public contact and problem resolution.
• Willingness to work after business hours on-call as needed and in urgent situations.
• Ability to communicate effectively orally and in writing.
• Ability to meet the physical demands of heavy physical work, with reasonable accommodations if necessary.
• Successful completion of a pre-employment drug screening.
• Ability to crawl under houses and in attics, climb transmission poles using hooks and gaffs, and lift up to 75 pounds occasionally and 20 pounds frequently.

Nice To Haves

• Experience in telecommunications or similar roles is preferred.

Responsibilities

• Conduct on-site fiber and wireless service installations, including access to crawl spaces, attics, and walls.
• Route cables from exterior to interior while considering the appearance of the building.
• Climb transmission poles and use bucket trucks to hang drops for installations.
• Use hand tools to dig holes and trenches for installation and troubleshooting.
• Operate power tools safely to mount fiber and complete installations.
• Connect customers’ PCs to routers, modems, or other DFN equipment.
• Test circuits, equipment, and alarms to verify service; identify, correct, or escalate problems.
• Correct and repair DFN-provided services and equipment.
• Troubleshoot equipment and operating problems.
• Provide customer service and education, explain services and equipment operations, and resolve customer concerns and questions.
• Promote additional services to customers and potential customers.
• Keep detailed records and complete required documentation in a timely manner.
• Maintain knowledge of cables and supplies.
• Follow codes, standards, and legal regulations to maintain a safe work environment.
• Safely operate and maintain company vehicles, including bucket trucks.
• Perform maintenance work on cabinets, DSLAMs, and related equipment.

Benefits

• 200% 401(k) match, capped at 9%.
• Employer-paid medical, dental, and vision plans for employees, with affordable dependent coverage options.
• Free 1 Gig high-speed fiber internet service for employees living within the service territory.
• PTO package.
• 10 paid holidays, including two days off for the employee’s birthday.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed