Broadband Technician I, II or III

Astound Broadband • Wilsonville, OR

5d • $20 - $31

About The Position

The Broadband Technician performs residential installations and disconnects for data, video, and phone services on customer premises, following organizational standards and specifications. The technician ensures and records that RF and signal levels meet specifications before completing work to help reduce repeat calls and truck rolls. The role involves communicating with leadership and dispatch to maintain a productive route while meeting performance, safety, and time-management expectations. The technician also educates customers about new and existing products and services, including potential offerings that may improve customer satisfaction, and operates a company vehicle safely and responsibly. Other duties may be assigned.

The position requires a high school diploma or equivalent; it is entry level with zero years of experience listed. Candidates must have a valid driver's license and satisfactory driving record, and should bring customer-service, communication, basic computer, problem-solving, time-management, and teamwork skills, along with an aptitude to learn. Knowledge of ladders and hand or power tools is also listed.

Work takes place in climate-controlled and non-climate-controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles. The work includes prolonged standing, walking, sitting, and driving; climbing and working from ladders; frequent reaching, pushing, pulling, stair and ladder climbing, and using hands above and below shoulder level; and bending, twisting, kneeling, squatting, crawling, maintaining varied body positions, fine motor tasks, forceful gripping, and limited keyboarding. The role requires lifting and carrying up to 75 pounds.

Astound describes itself as a provider of internet, WiFi, mobile, TV, and business connectivity services. The company states that it invests in employees through personalized training, coaching, and a supportive work environment, and aims to create an inclusive workplace with equal employment opportunities.

Requirements

• High school diploma or equivalent.
• Zero years of experience; entry-level experience requirement.
• Valid driver's license and satisfactory driving record.
• Knowledge of ladders and hand or power tools.
• Customer-service skills.
• Verbal and written communication skills.
• Basic computer skills.
• Aptitude to learn skills.
• Problem-solving skills.
• Time-management skills.
• Teamwork skills and ability to work alone.
• Ability to lift and carry up to 75 pounds.
• Ability to safely climb and work from ladders for extended periods.
• Ability to meet the listed physical demands, including prolonged standing, walking, sitting, and driving; frequent reaching, pushing, pulling, stair and ladder climbing; varied body positions; fine motor tasks; and forceful gripping.

Responsibilities

• Perform residential installations and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications.
• Ensure and record that RF and signal levels meet specifications before completing work, helping reduce repeat calls and truck rolls caused by errors.
• Communicate appropriately with leadership and dispatch to maintain a productive route while meeting performance metrics, safety, and time-management expectations.
• Educate customers about new and existing products and services, including potential upsell opportunities that may increase customer satisfaction.
• Operate a company vehicle safely and responsibly.
• Perform other duties as assigned.

Benefits

• 401k retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off/vacation starting at 80 hours per year, increasing based on tenure.
• 40 hours of floating holiday per year.
• Seven paid holidays per year.
• Paid sick leave; the number of paid sick hours varies based on state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.
• Opportunities for bonus and commission, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED