Broadband Technician I, II or III

Astound Broadband•Seattle, WA

5d•$25 - $36•Onsite

About The Position

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. The Broadband Technician performs residential installs and disconnects for data, video, and phone services on customer premises, ensuring high quality of service and positive customer experiences. Technicians are responsible for maintaining signal levels, communicating effectively with leadership, and educating customers on products and services.

Requirements

High school diploma or equivalent
0 years of experience
Maintain satisfactory driving record and have a valid driver's license
Knowledge of Ladder
Knowledge of Hand or Power Tools
Customer Service skills
Communication skills (verbal, written)
Basic Computer Skills
Aptitude to learn to skills
Problem solving
Time Management
Teamwork
Ability to work alone

Responsibilities

Performs residential installs and disconnects (data, video, phone) on customer premises according to organizational standards and specs
Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion
Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management
Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities
Operate company vehicle in safe and responsible manner
Other duties as assigned