Broadband and Network Account Specialist

Los Angeles County Office of Education•Downey, CA

1d•Hybrid

About The Position

The Los Angeles County Office of Education (LACOE) is seeking a business-minded, customer-focused professional to promote network services to school districts and client agencies. The Broadband and Network Account Specialist will oversee E-Rate activities, lead requests for proposal (RFP) development and responses, and manage contracts and billing processes to help ensure dependable, high-quality connectivity. The role calls for technical understanding of network systems and services, including large-scale LAN/WAN, WLAN, VOIP, cloud-based technology, and telecommunications, combined with account management, project coordination, marketing, regulatory compliance, and customer service skills. The position requires travel to various sites in Los Angeles County for meetings and occasional travel to conferences. Hybrid remote schedules may be available.

Requirements

Associate’s degree or equivalent college units: 60 semester or 90 quarter units from an institution recognized by the Council of Higher Education Accreditation. Foreign degrees and credit units require translation and equivalency established by an agency recognized by the Commission on Teacher Credentialing.
Two years of experience managing telecommunications accounts, including tasks such as billing, or two years of experience troubleshooting, configuring, testing, and maintaining LAN/WAN, WLAN, or PBXs.
A valid California driver’s license and private transportation, or the ability to obtain transportation between job sites.
Knowledge of principles, practices, and techniques for designing and evaluating large-scale LAN/WAN, WLAN, VOIP, cloud-based technology, and telecommunications systems.
Knowledge of network planning, design, and engineering principles, practices, terminology, and trends.
Knowledge of networking tools and equipment from platforms and vendors such as Arista, Cisco, and security vendors.
Knowledge of federal and state rules and regulations, including E-Rate and the California Tele-connect Fund.
Knowledge of project management and coordination techniques and marketing concepts involving research, analysis, strategies, and evaluation.
Competencies include critical thinking, fact finding, legal and regulatory navigation, professional and technical expertise, action and results focus, attention to detail, informing, oral and written communication, customer focus, negotiation, relationship building, teamwork, project management, and cultural proficiency.
A valid Cisco Certified Network Associate (CCNA) certification in routers/switching, CompTIA Network+ certification, or CompTIA Security+ certification may substitute for one year of required experience.

Responsibilities

Promote network services to school districts and client agencies.
Oversee E-Rate activities.
Lead RFP development and responses.
Manage contracts and billing processes.
Travel to various Los Angeles County sites for meetings and occasionally to conferences.