BROADBAND INSTALLER

City of Thomasville•Moultrie, GA

9d•Onsite

About The Position

Under general supervision, the Broadband Installer installs and maintains analog and digital video and data services at residential and commercial premises. The position is certified in the installation and provisioning of CNS data services and reports to the CNS Operations Supervisor. The work is primarily performed in the field, typically through scheduled customer appointments. Employees generally work independently and need to be self-motivated. The role may involve exposure to extreme weather and manual tasks, including lifting, pulling, pushing, climbing, and walking over rough terrain. Work may also require entering hot and dirty crawl spaces or attics. Employees participate in an on-call rotation as assigned.

Requirements

Valid driver's license and a driving record that meets the requirements of the company's Driver Safety Standards.
High school diploma or GED.
Complete the NCTI Installer course to qualify for the position.
Physically able to climb poles and/or ladders and work at heights.
Able to lift, carry, and handle ladders and weights up to 90 pounds.
Meet Thomasville Utilities standards of appearance and demeanor.
Work well with other company employees to provide excellent customer service.
Maintain excellent customer relationships and a high level of customer satisfaction.

Responsibilities

Install cable from system feeder tap ports to customer equipment interfaces, including aerial or underground drops and interior wiring for video, voice, and data equipment.
Install and provision high-speed Internet services for new and existing customers using DOCSIS cable modems, including data networking.
Install and provision VoIP telephony services using DOCSIS telephony/data modems interfaced with structured wiring.
Provide Level I voice and data support and troubleshoot cable modems, telephony modems, Ethernet networks, operating systems, and CPU equipment.
Install software and hardware needed to provide customers with Internet access.
Troubleshoot drop-related problems and identify system-related problems for referral to Line Technicians.
Troubleshoot and repair ingress and SNR problems at customer premises and along the line to the tap.
Locate and mark underground drops, fiber, and coax to prevent damage during excavation by other providers.
Replace or rewire house drops or portions of drops when needed to correct drop-related problems.
Educate customers on operating interface equipment and provide information about company services and costs.
Coordinate job status, encountered problems, and rescheduling needs with scheduling, dispatch, or supervisors.
Recover company equipment from customer premises during disconnects.
Safely care for and use company vehicles, tools, and equipment.
Perform duties safely in accordance with Thomasville Utilities safety policies, training, and procedures, and report hazardous conditions to the immediate supervisor.
Perform assigned on-call rotation and other duties assigned by the supervisor.