Bridge Services Representative 6-E7 (Blue Water Bridge)-Limited Term

State of Michigan•Port Huron, MI

10d•Onsite

About The Position

This position serves as a Bridge Services Representative at an international border crossing. This position is responsible for the accurate classification of passenger and commercial vehicles, utilizing a point-of-sale terminal, collection of United States and Canadian currency, making proper change and performing simple math calculations, and balancing of the collected revenue. This position must provide exceptional customer service, perform duties in an efficient and accurate capacity, and requires the ability to solve problems and assist in the resolution of commuter concerns. Additionally, the position performs the review of revenue collected by automated processes, assists with the issuance of toll fare media, and responds to customer service inquiries via in-person, phone, and email communications. Other duties include routine maintenance, technology maintenance, and providing toll operations assistance to maintenance, emergency, and/or law enforcement personnel as well as other duties as assigned. As a 24/7 operation, this position requires various schedules which can include days, afternoons, midnights, weekends, and holidays as needed. This position is required to possess a valid driver’s license to operate a Michigan Department of Transportation (MDOT) pickup truck to escort commercial vehicles or lost vehicles, check on broken down vehicles, transport trash to the dumpsters, etc. The "Salary" listed above is arrange that reflects the minimum rate at the entry (6) level through the maximum rate at the experienced (E7) level. Based on education and experience, candidates will be reviewed to determine what level they are qualified for.

Requirements

Must be able to satisfy all border crossing requirements for both U.S. Customs and Canada Border Services Agency
Possess a valid driver’s license
Possess a Western Hemisphere Travel Initiative (WHTI) Document (i.e. Passport, Passport Card, NEXUS Card, WHTI approved State enhanced Driver's License) within 90 days of the date of appointment to the position and must maintain throughout employment in the position.
All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment.
Criminal and driving records will also be checked if applicable.

Nice To Haves

Completion of at least 8 semester hours (12 term) college credits in accounting, business, finance, mathematics, public administration, or statistics may be substituted for one year of experience as a Bridge Services Representative.
Two years of experience in a customer service position with primary focus on processing financial transactions

Responsibilities

Accurate classification of passenger and commercial vehicles
Utilizing a point-of-sale terminal
Collection of United States and Canadian currency
Making proper change and performing simple math calculations
Balancing of the collected revenue
Provide exceptional customer service
Perform duties in an efficient and accurate capacity
Solve problems and assist in the resolution of commuter concerns
Review of revenue collected by automated processes
Assist with the issuance of toll fare media
Respond to customer service inquiries via in-person, phone, and email communications
Routine maintenance
Technology maintenance
Provide toll operations assistance to maintenance, emergency, and/or law enforcement personnel
Other duties as assigned
Operate a Michigan Department of Transportation (MDOT) pickup truck to escort commercial vehicles or lost vehicles, check on broken down vehicles, transport trash to the dumpsters, etc.