Patient Services Representative II-Limited Term

Sutter Health•Petaluma, CA

9d•$31 - $43

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, updates electronic health records, and facilitates intake procedures, including completing healthcare and insurance forms and collecting payments. The representative builds patient cooperation through competent performance and effective communication, and follows organizational and regulatory requirements to protect privacy and safety. The position may also involve performing specific departmental tasks or orienting other staff. This is a limited-term, fixed-term, non-exempt position with a day shift schedule, Monday through Friday, eight hours per shift and 40 hours per week. Weekend work is not required. The listed pay range is $30.63 to $42.88 per hour; compensation may vary based on location and other factors. Eligible positions include a comprehensive benefits package.

Requirements

High school diploma or equivalent education or experience; equivalent experience may substitute for the required diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills for communicating with team members, supervisors, patients, and other hospital personnel.
Time-management and organizational skills, including the ability to prioritize assignments, follow standardized policies and procedures, achieve objectives, and meet deadlines.
General knowledge of computer applications, including Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, manage multiple tasks, and work in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to protect patient protected health information.
Ability to build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

Responsibilities

Check in patients and ensure that all necessary authorizations are obtained before patient visits.
Obtain patients’ medical history and insurance information and complete forms for processing.
Communicate clearly and professionally with patients to reduce confusion and expedite processes.
Complete routine and priority tasks within established departmental time frames.
Perform general clerical duties, including answering phones and greeting customers and patients.
Prepare accurate job-related documentation and collect, update, and maintain patient medical and insurance information.
Maintain a clean, neat, and safe work environment, including organizing files and keeping desks free of loose papers and clutter.
Follow department standards, policies, procedures, and applicable local, state, and federal regulations.
Protect the confidentiality of patient protected health information and prevent its accidental, intentional, or inappropriate disclosure.