Patient Services Representative II-Limited Term

Sutter Health•Petaluma, CA

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, and updates the Electronic Health Record (EHR). Facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. Builds patient and colleague confidence through competent performance and effective communication. Complies with organizational and regulatory requirements to protect privacy and safety and support optimal patient care. May perform specific additional tasks or orient other staff to the department. This role checks patients in, obtains required authorizations, gathers medical history and insurance information, communicates clearly with patients, and completes routine and priority work within established time frames. It also involves general clerical duties, maintaining accurate patient documentation, keeping the work area clean and safe, and protecting confidential patient information. The position is a limited-term, fixed-term role scheduled for 40 hours per week, Monday through Friday, on the day shift. The posted pay range is $30.63 to $42.88 per hour. Eligible positions include a comprehensive benefits package.

Requirements

High school diploma or equivalent education/experience; equivalent experience may substitute for the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills for interacting with team members, supervisors, patients, and other hospital personnel.
Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications, such as Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently and as part of a team, manage multiple tasks, and work in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to protect patient PHI and build collaborative relationships with peers and other staff members.

Responsibilities

Check in patients and ensure necessary authorizations are obtained before patient visits.
Obtain patients’ medical history and insurance information and complete forms for processing.
Communicate clearly and professionally with patients to reduce confusion and expedite processes.
Complete routine and priority tasks within established departmental time frames.
Perform general clerical duties, including answering phones and greeting customers and patients.
Prepare accurate job-related documentation and collect, update, and maintain patient medical and insurance information.
Maintain a clean, neat, and safe working environment, including organizing files and keeping desks free of clutter.
Perform job responsibilities in accordance with department standards, policies, procedures, and applicable regulations.
Maintain the confidentiality of patient protected health information (PHI) and prevent inappropriate disclosure.
May perform specific additional tasks and/or orient other staff to the department.