Patient Services Representative II, Limited Term

Sutter Health•Santa Cruz, CA

1d•$32 - $45

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, and updates the Electronic Health Record (EHR). It facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. The representative builds patient and family cooperation through competent performance and effective communication, and follows organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. The position may also involve completing specific department tasks and orienting other staff. This is a benefited limited-term position expected to last six months. The schedule is full time, 40 hours per week, with eight-hour day shifts Monday through Friday, 8:00 a.m. to 5:00 p.m. Weekend work is not required.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret information and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills to work with team members, supervisors, patients, and other hospital personnel.
Well-developed time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications such as Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently and as part of a team, manage multiple tasks, and work in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems using established solutions.
Ability to protect the privacy of patients’ Protected Health Information (PHI).
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Greet and check in patients entering the outpatient medical facility.
Verify patient information, schedule appointments, and update the Electronic Health Record.
Facilitate patient intake, including completion of healthcare and insurance forms.
Collect payments for services.
Communicate effectively with patients, families or support groups, and healthcare providers.
Follow applicable regulations, codes, policies, and procedures to protect patient privacy and safety.
Perform specific department tasks and/or orient other staff as needed.