Referral Coordinator - Limited Term (6 Months)

One Community Health•Sacramento, CA

18h

About The Position

The Referral Coordinator manages and facilitates patient referrals, helping ensure seamless communication among healthcare providers, patients, and internal teams. The role is a key point of contact for timely, efficient, and patient-centered referral processes and supports departmental goals and compliance standards. This is a temporary, limited-term assignment anticipated to last six months; continued employment beyond the assignment is not guaranteed. The position is located in Midtown, Sacramento, California (95811).

Requirements

High school diploma or equivalent.
1–2 years of referrals management or care coordination experience.

Nice To Haves

Medical assistant experience.
Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives.
Inclusive thinking and interpersonal awareness.
A person-centered approach and familiarity with trauma-informed systems and restorative practices.

Responsibilities

Coordinate the authorization and referral process for each assigned referral.
Process referrals for requested services, ensuring timely and thorough completion.
Monitor referral requests for completeness and take appropriate steps to review, request, and obtain additional information when services are incomplete or inconsistent with the scope of service.
Enter referral and authorization information accurately into the electronic medical record.
Send complete information to patients’ insurance when applicable and to referring specialists to coordinate referrals.
Follow the department’s documentation protocols.
Provide courteous, caring, and sensitive service; listen to patients’ questions and concerns, return calls, and follow up promptly.
Collaborate with clinical staff, ancillary departments, and outside entities, including specialist offices and insurers.
Resolve differences cooperatively and develop solutions that benefit all parties, especially clinic patients.
Track referrals and maintain appropriate documentation to promote team awareness and patient safety.
Ensure referrals are completed according to department guidelines and within appropriate timeframes.
Conduct outreach to insurers, patients, specialist offices, and care teams according to department guidelines and clinical priorities.