REFERRAL COORDINATOR (TEMPORARY 6 MONTHS)

Axis Community Health • Pleasanton, CA

3d • $23 - $23 • Onsite

About The Position

Axis Community Health is hiring a temporary Referral Coordinator for an expected six-month assignment. The position processes and coordinates specialty referrals, working with referring providers, specialists, patients, and families. It provides customer service and ensures referral documentation and medical notes are complete and submitted on time. The coordinator also handles calls and voicemail about pending referrals, coordinates authorizations, follows up with specialist offices, and records referral details in the electronic health record while protecting confidential patient information.

The role is based at the Railroad location in Pleasanton, California. Work is normally performed in a clinic office environment, with telecommuting possible in some cases. Occasional travel to other Axis health centers is required. Employment is at-will, and the assignment may end earlier or be extended depending on organizational needs or mutual agreement.

Requirements

• High school diploma or equivalent.
• At least one year of experience with medical office duties.
• Excellent telephone etiquette.
• Knowledge of basic medical terminology and referrals.
• Ability to document information consistently, promptly, and accurately.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.
• Ability to handle sensitive issues with tact and diplomacy.
• Strong analytical, employee-relations, and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and supportively with people from all backgrounds.
• Ability to work independently in a fast-paced environment and collaboratively as part of a team, using sound independent judgment.
• Ability to maintain confidentiality and a professional demeanor and represent the organization positively.
• Ability to establish and maintain positive, professional working relationships.
• Ability to organize, set priorities, and adjust priorities as circumstances change.
• Regular and punctual attendance.
• Self-starter with the ability to work independently or in a group setting, a can-do attitude, and attention to detail.
• Typing speed of at least 35 words per minute with minimal errors.
• Good computer skills, including Microsoft Office, and ability to use Axis departmental systems.
• Ability to use office equipment such as a copier and fax machine.
• Ability to occasionally carry, lift, push, pull, or move up to 20 pounds.
• Ability to perform moderately difficult manipulative tasks, including typing, writing, reaching, sitting, walking, standing, and bending.
• Ability to use a computer keyboard, telephone, copier, and other office equipment for extended periods.
• Ability to read documents, written reports, and signage; distinguish normal sounds in background noise; and communicate clearly.
• Ability to analyze, count, concentrate, summarize, interpret written data and instructions, synthesize information, write summaries, and recognize social or professional behavioral cues.

Nice To Haves

• Bilingual English/Spanish.
• Knowledge of electronic health records.

Responsibilities

• Process and coordinate specialty referrals.
• Work with referring providers, specialists, patients, and families.
• Deliver excellent customer service when interacting with patients.
• Ensure medical notes, referral information, and required documentation are complete and submitted to referral entities in a timely manner.
• Respond to telephone calls and voicemail messages about pending referrals.
• Coordinate referral authorizations by faxing patient notes and lab results.
• Follow up with specialist offices to request referral consultation notes.
• Document detailed referral information in the electronic health record system.
• Maintain the confidentiality and security of Protected Health Information.
• Participate in staff meetings and attend other meetings and training events as assigned.
• Perform other related duties, responsibilities, and special projects as assigned.

Benefits

• Employer-paid health, dental, and vision benefits for the employee.
• Option to participate in a 403(b) retirement plan with an employer matching contribution.
• Partial educational reimbursement.
• 12 paid holidays.
• Accrued paid time off with each pay period.
• Employee discount programs.
• Colleague Referral Bonus Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED