Referral Coordinator - Limited Term (6 Months)
About The Position
The Referral Coordinator manages and facilitates patient referrals, ensuring effective communication among healthcare providers, patients, and internal teams. The role supports timely, efficient, patient-centered referral processes and departmental goals and compliance standards. This is a temporary, limited-term position with an anticipated duration of six months; continued employment beyond the assignment is not guaranteed. The position is located in Midtown, Sacramento, California (95811). The coordinator processes and tracks assigned referrals, obtains complete information, and coordinates authorizations and referrals with patients, insurers, specialist offices, and care teams. The role includes accurate electronic medical record documentation, responsive customer service, and collaboration with clinical staff and external partners. One Community Health supports reasonable accommodations for qualified applicants and employees with disabilities. The organization employs U.S. citizens and non-U.S. citizens authorized to work in the United States in compliance with federal law.
Requirements
- High school diploma or equivalent.
- 1–2 years of referrals management or care coordination experience.
Nice To Haves
- Medical assistant experience.
- Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives, with inclusive thinking and interpersonal awareness.
- A person-centered approach and familiarity with trauma-informed systems and restorative practices.
Responsibilities
- Coordinate the authorization and referral process for each assigned referral.
- Process referrals for requested services in a timely and thorough manner.
- Monitor referral requests for completeness and request or obtain additional information when services are incomplete or inconsistent with the scope of service.
- Enter referral and authorization information accurately into the electronic medical record.
- Send complete information to patients’ insurance providers, when applicable, and referring specialists to coordinate referrals.
- Follow department documentation protocols.
- Provide caring, attentive service; listen to patient questions and concerns; and handle telephone calls in a friendly, courteous, and sensitive manner.
- Return calls and follow up in a timely manner.
- Collaborate with clinical staff, ancillary departments, specialist offices, insurers, and other external entities.
- Resolve differences cooperatively and develop solutions that benefit all parties, especially clinic patients.
- Track referrals and maintain appropriate documentation to promote team awareness and patient safety.
- Ensure referrals are completed according to department guidelines and within appropriate timeframes.
- Conduct outreach to insurers, patients, specialist offices, and the care team according to department guidelines and clinical priorities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
