Referral Coordinator (Temporary 6 Months)

Axis Community Health • Pleasanton, CA

1d • Onsite

About The Position

Axis Community Health is a nonprofit established in 1972 that provides comprehensive healthcare services to more than 15,000 people of all ages in the Tri-Valley area. Its mission is to provide quality, affordable, accessible, and compassionate health care that promotes community well-being, including primary care, mental health support, and dental services.

The Referral Coordinator processes and coordinates specialty referrals, working with referring providers, specialists, patients, and families. The role provides customer service, ensures referral documentation is complete and submitted on time, handles calls and voicemail messages about pending referrals, coordinates authorizations, follows up with specialist offices, and records referral details in the electronic health record (EHR). The role also protects the confidentiality and security of protected health information (PHI).

This is a temporary position expected to last six months. Employment is expected to conclude at the end of the assignment unless extended based on organizational needs or mutual agreement. The position is at-will, and its duration may be changed or ended at any time, with or without notice, in accordance with applicable law.

Requirements

• High school diploma or equivalent.
• At least one year of experience with medical office duties.
• Excellent telephone etiquette.
• Knowledge of basic medical terminology and referrals.
• Ability to document information consistently, promptly, and accurately.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Ability to address sensitive issues with tact and diplomacy.
• Strong analytical, employee-relations, and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and supportively with people from all backgrounds.
• Ability to work independently in a fast-paced environment and as part of a team, using sound independent judgment.
• Ability to maintain confidentiality and a professional demeanor and positively represent the organization.
• Ability to establish and maintain positive, professional working relationships.
• Ability to organize and set priorities and adjust them as circumstances dictate.
• Reliable attendance and punctuality.
• Self-starter with the ability to work independently or in a group setting, a can-do attitude, and attention to detail.
• Ability to type at least 35 words per minute with minimal errors.
• Good computer skills, including Microsoft Office, and ability to use Axis departmental systems.
• Ability to use office equipment such as a copier and fax machine.

Nice To Haves

• Bilingual English/Spanish.
• Knowledge of electronic health records.

Responsibilities

• Process and coordinate specialty referrals.
• Work closely with referring providers, specialists, patients, and families.
• Deliver excellent customer service while interacting with patients.
• Ensure medical notes, referral information, and required documentation are complete and submitted to the referral entity in a timely manner.
• Respond to incoming telephone calls and voicemail messages regarding pending referrals.
• Coordinate referral authorizations by faxing patient notes and laboratory results.
• Follow up with specialist offices to inquire about referral consultation notes.
• Document detailed referral information in the electronic health record (EHR) system.
• Maintain the confidentiality and security of protected health information (PHI).
• Participate in staff meetings and attend other meetings and training events as assigned.
• Perform other related duties, responsibilities, and special projects as assigned.

Benefits

• Employer-paid health, dental, and vision benefits for the employee.
• Option to participate in a 403(B) retirement plan with employer matching contribution.
• Partial educational reimbursement.
• 12 paid holidays.
• Accrued paid time off with each pay period.
• Employee discount programs.
• Colleague Referral Bonus Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED