Part Time Bridal Sales

Davids Bridal•Knoxville, TN

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and support store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes customers, identifies their needs, helps them find the right gown or dress, and provides service to multiple customers. The role uses customer management and point-of-sale systems, iPad tools, customer profiles, and appointment information to support the shopping experience. Stylists also promote alterations, personalization, and loyalty programs; take and enter measurements; support store standards; process transactions; and contribute to sales, service, and operational goals. Stylists complete required training, maintain product knowledge and fashion trend expertise, work collaboratively with teammates, and respond constructively to coaching and feedback. The job requires standing, walking, and sitting for extended periods, using hands and arms to reach, climbing stairs, and occasionally lifting up to 25 pounds.

Requirements

High school diploma or equivalent degree.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

1–2 years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm in person and over the phone, adapting communication to their needs.
Use customer, appointment, and point-of-sale systems, as well as iPad tools, to manage customer flow and provide product and service information.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions, listening to customer needs, and helping customers identify a suitable gown or dress.
Address customer concerns promptly and confidently, escalating issues and partnering with store leadership when appropriate.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain and promote alterations and personalization services, and partner with Alterations Specialists to arrange appointments.
Support the store goal of achieving 80% conversion of brides sold to Alterations appointments.
Take and enter accurate measurements as required for dress orders and to help minimize returns and exchanges.
Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to store management.
Meet dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and build relationships that support customer satisfaction and loyalty.
Maintain hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and accurately process transactions, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward stated platform conversion and add-on goals for headpieces, foundations, and shoes.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence membership.
Carry out new processes, behaviors, contests, and programs as assigned.
Perform store tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss prevention and security policies.
Complete assigned training, including required myLearning courses within the first 90 days, and remain current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.