Part Time Bridal Sales

Davids Bridal•Springfield, VA

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors, demonstrating its values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, learns customers’ needs, recommends gowns and related products, and follows up to support future sales. The role also involves promoting alterations and personalization services, accurately collecting measurements, maintaining store standards, processing transactions, supporting sales and conversion targets, and carrying out operational tasks assigned by store management. Stylists complete training, build product and fashion knowledge, contribute to team goals, and remain open to coaching and feedback.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with friendly enthusiasm, communicate clearly, and adapt communication style to customers.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers and address concerns, escalating issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships with customers by asking questions, listening to their needs, and helping them find a suitable gown or dress.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations and promote alterations services and personalization options in partnership with Alterations Specialists.
Support the goal of converting 80% of brides sold to Alterations appointments.
Take and enter measurements accurately for dress orders and to help minimize returns and exchanges.
Maintain store standards, including cleanliness, organization, and promotional readiness, and report broken or damaged equipment to management.
Maintain dress code standards and offer the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and build relationships that support customer satisfaction and loyalty.
Meet hourly sales productivity standards using the 5-Step Selling Process.
Support cash-wrap processes and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion and add-on goals, including headpieces, foundations, and shoes.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and continually build product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Execute new processes, behaviors, contests, and programs as assigned.
Perform store-management-assigned tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in meeting sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss prevention and security policies.
Complete assigned training and development, celebrate team members’ successes, share sales expertise and product knowledge, and apply coaching and feedback.
Complete required myLearning courses within the first 90 days and remain current with the myLearning Curriculum.
Perform additional duties as needed.