Part Time Bridal Sales

Davids Bridal•Colonie, NY

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Bridal Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. They act as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The Stylist reports to the Store Manager in partnership with the Sales Manager.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers enthusiastically in person and by phone, communicate clearly, and adapt communication style to customers.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow, research products, and deliver a 5-Star Customer Service experience.
Serve multiple customers while addressing concerns promptly and partnering with leadership when escalation is appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by understanding expectations and needs, and help customers identify a suitable gown or dress.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain and promote alterations and personalization services, coordinate appointments with Alterations Specialists, and support the store goal for brides to book alterations appointments.
Take and enter accurate measurements required for dress orders to minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
Maintain dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information.
Meet hourly sales productivity standards by using the 5-Step Selling Process and consistently work toward sales, conversion, and add-on goals.
Process transactions accurately and follow cash-wrap behaviors, including discussing the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow special-order dress procedures and schedule return appointments for the complete wedding party.
Build product knowledge and fashion-trend expertise through timely training; work toward Circle of Excellence membership by exceeding sales targets.
Carry out new processes, behaviors, contests, and programs, as well as assigned promotion, merchandising, markdown, and inventory tasks.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and myLearning courses, remain current with the curriculum, celebrate team members’ successes, share expertise, and use coaching and feedback to improve.
Perform additional duties as needed.