Part Time Bridal Sales

Davids Bridal•Kennesaw, GA

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the company’s selling behaviors, and performs duties related to store presentation and operations. Bridal Stylists serve as brand ambassadors who demonstrate David’s Bridal’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers in person and by phone, prepare for appointments, understand customer needs, recommend gowns and related products, and coordinate follow-up appointments and alterations services. They use store systems and iPad tools to manage customer flow, provide product information, and complete transactions. They also help maintain store standards, support sales and operational goals, follow policies and procedures, and contribute to the development and success of the store team.

Requirements

High school diploma or equivalent.
Able to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Occasionally lift up to 25 pounds.
Able to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm in person and over the phone, communicating clearly and adapting communication style to their needs.
Use appointment, customer, and point-of-sale systems, as well as iPad tools, to manage customer flow and provide product information.
Provide exceptional service to multiple customers and address concerns, escalating issues to the leadership team when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build rapport by asking questions and listening to understand customers’ emotional and practical needs; strive to identify a suitable gown within the customer’s first three try-ons.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain the role of alterations and promote alterations services and personalization options in partnership with Alterations Specialists.
Help arrange alterations appointments and support the store goal of converting 80% of brides sold into alterations appointments.
Ensure measurements are taken and entered as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to store management.
Maintain dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information while building customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Achieve a platform conversion of at least 65% and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training promptly and build product knowledge and fashion trend expertise; strive to qualify for Circle of Excellence by exceeding sales targets.
Execute assigned processes, behaviors, contests, and programs; complete tasks such as promotional and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in meeting sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and required myLearning courses within the first 90 days and keep current with the myLearning Curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.