Part Time Bridal Sales

Davids Bridal•Wilkes Barre, PA

About The Position

The Stylist provides a positive, friendly, empathetic, and professional sales experience for David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform tasks related to store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, identifies customer needs, recommends gowns and related products, and supports alterations and future appointments. The role also involves maintaining store standards, processing transactions, meeting sales and conversion goals, completing training, and supporting store sales, service, and operational objectives.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see near and far, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience using a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with friendly enthusiasm, communicate clearly, and adapt communication style to customers.
Use appointment, customer, and point-of-sale systems to manage customer flow and provide a 5-Star Customer Service experience; use iPad tools to research and communicate product information.
Serve multiple customers while addressing concerns and escalating issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships with customers by asking questions, listening to their needs, and striving to identify the right gown or dress within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain and promote alterations services and personalization options; partner with Alterations Specialists to schedule appointments and support the goal of converting 80% of brides sold to Alterations appointments.
Ensure accurate measurements are taken and entered for dress orders to help minimize returns and exchanges.
Maintain store standards, including cleanliness, organization, and promotional readiness; report broken or damaged equipment to management.
Meet dress code standards and offer David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information to build satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and accurately process transactions, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Achieve platform conversion and add-on goals, including headpieces, foundations, and shoes.
Set return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Implement new processes, behaviors, contests, and programs as assigned.
Perform store tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals; follow loss prevention and security policies.
Complete assigned training and myLearning courses, remain current with the curriculum, celebrate teammates’ successes, share expertise, and respond constructively to coaching and feedback.
Perform additional duties as needed.