Part Time Bridal Sales

Davids Bridal•Gainesville, FL

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The Stylist reports to the Store Manager in partnership with the Sales Manager. The role includes welcoming and assisting customers, preparing for appointments, identifying customer needs and gown preferences, and supporting customers through fittings, alterations, and future appointments. Stylists also handle transactions, promote services and add-ons, maintain store standards, follow operational and loss-prevention procedures, and participate in training and team development. The position requires standing, walking, and sitting for extended periods, using computers and electronic devices, and occasionally lifting up to 25 pounds.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with friendly enthusiasm, communicate clearly, and adapt communication style to customers.
Use appointment, customer, and point-of-sale systems and iPad tools to manage customer flow and provide a 5-Star experience.
Serve multiple customers at once, address concerns, and escalate issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build rapport, listen to customers’ emotional and practical needs, and help identify a suitable gown or dress, striving to do so within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to arrange appointments and fittings.
Support the store goal of converting 80% of brides sold to Alterations appointments.
Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to management.
Meet dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information while building customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap procedures and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Achieve a platform conversion of 65% or greater and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Schedule return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training on time and build product knowledge and fashion-trend expertise; strive to qualify for Circle of Excellence by exceeding sales targets.
Execute new processes, behaviors, contests, and programs as assigned.
Perform store-management-assigned tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in meeting sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and required myLearning courses within the first 90 days and remain current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and remain receptive to coaching and feedback.
Perform additional duties as needed.