Part Time Bridal Sales

Davids Bridal•North Attleboro, MA

About The Position

The Bridal Stylist provides a positive, friendly, empathetic, and professional selling experience to customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the company’s selling behaviors, and performs duties related to store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The Stylist reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, learns customers’ needs, recommends dresses, and supports alterations and personalization services. The role also uses customer-flow and point-of-sale systems, maintains store standards, supports sales and operational goals, and develops product knowledge through training and coaching.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see near and far, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

1–2 years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with friendly enthusiasm; communicate clearly and adapt communication style to customers.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers and address concerns, escalating them to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to needs, and helping customers find an appropriate gown or dress.
Review the Timeline Calendar, arrange future appointments, and follow up with customers.
Explain the role of alterations and promote alterations services and personalization options; partner with Alterations Specialists on appointments and fitting needs.
Support the store goal of 80% conversion of brides sold to Alterations appointments.
Take and enter measurements as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, promotional-ready store standards; report broken or damaged equipment to management and follow the dress code.
Promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information to build satisfaction and loyalty.
Meet hourly sales productivity standards using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion and add-on goals, including headpiece, foundations, and shoes goals.
Set return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training promptly and continually develop product knowledge and fashion-trend expertise; strive to exceed sales targets.
Execute assigned processes, behaviors, contests, and programs; perform store tasks such as promotional and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals; follow loss-prevention and security policies.
Complete assigned training and myLearning courses, including required courses within the first 90 days, and remain current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and respond constructively to coaching and feedback.
Perform additional duties as needed.