Part Time Bridal Sales

Davids Bridal•Bowling Green, KY

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, understands customer needs, recommends gowns and related products and services, and follows up to support future appointments and sales. The position also involves using store systems and iPad tools, processing transactions, maintaining store standards, supporting alterations and personalization services, completing training, and contributing to team sales, service, and operational goals.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and far distances, use peripheral vision and depth perception, and read and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm in person and over the phone, adapting communication to their needs.
Use appointment, customer, and point-of-sale systems, as well as iPad tools, to manage customer flow and provide service and product information.
Provide exceptional service to multiple customers, address concerns, and escalate issues to leadership when appropriate.
Review customer profiles and preferences and prepare fitting rooms before appointments.
Build relationships by asking questions, listening to customer needs, and helping identify a suitable gown or dress.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations and promote alterations services and personalization options in partnership with Alterations Specialists.
Support the store goal of converting 80% of brides sold to Alterations appointments.
Take and enter measurements as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, and promotional-ready store standards; report broken or damaged equipment to management.
Maintain dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and build customer satisfaction and loyalty.
Meet hourly sales productivity standards using the 5-Step Selling Process.
Process transactions accurately and support cash-wrap behaviors, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion and add-on goals, including headpieces, foundations, and shoes.
Set return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and qualify for Circle of Excellence membership.
Carry out new processes, behaviors, contests, and programs as assigned.
Perform store tasks such as setting promotions and signs, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for scheduled shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned development training, celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.