Part Time Bridal Sales

Davids Bridal•Greenville, NC

2d•Onsite

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following established selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors and demonstrate the company’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and long distances, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers by phone and in person with genuine enthusiasm, communicate clearly, and adapt communication style to customer needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide an excellent customer experience.
Serve multiple customers at once, address concerns proactively, and escalate issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by understanding customer expectations and needs, and work to identify a suitable gown or dress within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to arrange appointments.
Support the store goal of scheduling alterations appointments for 80% of brides sold.
Take and enter accurate measurements to support dress orders and minimize returns and exchanges.
Maintain store standards for cleanliness, organization, and promotional readiness; report damaged or broken equipment to management.
Meet dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information while building customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming customer information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward or achieve platform conversion and add-on goals, including headpieces, foundations, and shoes.
Schedule follow-up appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training promptly and build product knowledge and fashion-trend expertise; strive to qualify for Circle of Excellence by exceeding sales targets.
Carry out assigned processes, behaviors, contests, and programs, along with store-management tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and required myLearning courses within the first 90 days and remain current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and remain open to coaching and feedback.
Perform additional duties as needed.