Part Time Bridal Sales

Davids Bridal•Asheville, NC

About The Position

The Bridal Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the company’s selling behaviors, and supports store presentation and operations. Bridal Stylists act as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The Stylist reports to the Store Manager in partnership with the Sales Manager. The role involves welcoming and assisting customers in person and by phone, preparing for appointments, understanding customer needs, recommending gowns and related products and services, and supporting customers through alterations and future appointments. Stylists use store systems and iPad tools to manage customer flow and provide product information. They also contribute to store standards, sales goals, transactions, operational tasks, and the development of themselves and their teammates.

Requirements

High school diploma or equivalent degree.
Able to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Occasionally lift up to 25 pounds.
Able to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with genuine, friendly enthusiasm, communicate clearly, and adapt communication style to customer needs.
Use appointment, customer, and point-of-sale systems and iPad tools to manage customer flow and share product information.
Provide exceptional service to multiple customers and address concerns, escalating or partnering with leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to customer needs, and recommending suitable gowns or dresses.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to arrange appointments.
Support the store goal of having 80% of brides sold attend Alterations appointments.
Take and enter required measurements to support dress orders and minimize returns and exchanges.
Maintain clean, organized, and promotional-ready store standards; report broken or damaged equipment to management.
Maintain dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information.
Meet hourly sales productivity standards using the 5-Step Selling Process and follow special-order dress procedures.
Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Work toward or achieve platform conversion and add-on goals, including headpieces, foundations, and shoes.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training, build product knowledge and fashion-trend expertise, and strive to exceed sales targets and qualify for Circle of Excellence membership.
Execute assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals and follow loss-prevention and security policies.
Complete assigned training and required myLearning courses within the first 90 days and keep current with the curriculum.
Celebrate teammates’ successes, share sales expertise and product knowledge, and remain open to coaching and feedback.
Perform additional duties as needed.